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  1. #1
    Service Manager 1,000+ Posts
    bizhub 558e        code c 3b03

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    bizhub 558e code c 3b03

    its done it I guess 3 times.. I have a customer making like 10k copies/ prints per week
    and when they really use it heavy it will throw this code.. fuser looks fine.. meter is 245k
    I read the manual IH error. what direction would yall do start with fuser? It hasn't thrown the code
    in a year.. but ya never know. thought I would ask the experts.. thanks

    brent

  2. #2
    Master Of The Obvious 10,000+ Posts
    bizhub 558e        code c 3b03

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    Re: bizhub 558e code c 3b03

    Interesting reading.

    Essentially the description in the manual is that the wiring or load are incorrect from the fuser. Since it's intermittent, I wonder if you don't have a zero-cross error. I would be worthwhile to hook up the power quality analyzer for 48 hours and see what sort of anomalies pop up. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 1,000+ Posts
    bizhub 558e        code c 3b03

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    Re: bizhub 558e code c 3b03

    I thought it was power realated as well.. trying telling the customer that. lol if this continues I will have an electrician check out their power for sure

    thank you!!

    brent

  4. #4
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: bizhub 558e code c 3b03

    there are bullitens on this. do latest firmware and spec. firmware. it takes care of it most of the time.

  5. #5
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: bizhub 558e code c 3b03

    Quote Originally Posted by blackcat4866 View Post
    Interesting reading.

    Essentially the description in the manual is that the wiring or load are incorrect from the fuser. Since it's intermittent, I wonder if you don't have a zero-cross error. I would be worthwhile to hook up the power quality analyzer for 48 hours and see what sort of anomalies pop up. =^..^=
    Interesting. Would that mean that the max positive peak is higher than the max negative peak or visa versa?
    That would give more RMS power on the positive than the negative. That would be bad for transformers, SMPS and motors.
    Not sure how an AC voltage could be offset like that.
    Sure brownouts could be one cause.
    Whatever

  6. #6
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: bizhub 558e code c 3b03

    ive seen it plenty on induction fusing 8 and 8e's, even second day on site of a brand new machine. I'm absolutely convinced its power related as you will reset it and goes away either forever or a very long time.

    On a side note i had a 758 with induction power source errors every morning and a new ihpu fixed that, but thats the only machine that I've changed something on for it.

    Remember back to the dark days of c250's and c352's going around resetting fuser errors was a daily job.

  7. #7
    Service Manager 1,000+ Posts
    bizhub 558e        code c 3b03

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    Re: bizhub 558e code c 3b03

    Ok well mystery solved. I went back to install a surge protector and to talk about power. Then secretary called up the maintenance man. He told me that periododically they have a load text they perform with their generators He couldn’t believe that I digitrsd it was power and I was right. During the load text. Everything shuts off in the building to text the power load on the generator. And to see if the generator kicks in properly. Well I I downed them. That was the issue Turn the damn copier off first
    so I appreciate everyone’s response. Y’all are totally right

    Thanks ! Brent

  8. #8
    Master Of The Obvious 10,000+ Posts
    bizhub 558e        code c 3b03

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    Re: bizhub 558e code c 3b03

    Quote Originally Posted by allan View Post
    Interesting. Would that mean that the max positive peak is higher than the max negative peak or visa versa?
    That would give more RMS power on the positive than the negative. That would be bad for transformers, SMPS and motors.
    Not sure how an AC voltage could be offset like that.
    Sure brownouts could be one cause.
    Congratulations on finding the issue. I'm surprised there wasn't other damage with crashing servers and PCs. You should really have uninterruptable power supply on this machine.

    Zero-cross error is a frequency issue. Each time the AC sine wave crosses the zero volt level the copier can turn on the heater so as to draw the least amount of power. In the US this happens 60 times per second, or 60 hertz. So the copier has to anticipate each occurrence of the zero-cross. If the frequency fluctuates widely enough, the heater is coming on before or after the zero-cross, drawing more energy. During a shutdown like that I'd imagine the voltage and frequency would vary wildly.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Technician chisnas's Avatar
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    Question Re: bizhub 558e Service Manuals

    does anybody have the service & parts manual for the konica minolta bizhub 558e?

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: bizhub 558e Service Manuals

    Quote Originally Posted by chisnas View Post
    does anybody have the service & parts manual for the konica minolta bizhub 558e?
    Yes.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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