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Thread: C3850fs

  1. #1
    Service Manager 1,000+ Posts
    C3850fs

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    C3850fs canít print to legal size

    Why canít the machine auto select legal size from print driver? I have two drawers and we can copy into legal and auto select is all set in settings.
    if we have a legal document and hit print it prints on letter size even if we switch paper sizes in drawers!

    Any ideas?
    Last edited by mrfuser; 1 Week Ago at 04:32 AM.

  2. #2
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    C3850fs

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    Re: C3850fs

    No one? Surely someone knows.

  3. #3
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    C3850fs

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    Re: C3850fs

    Is the 2nd tray added to the driver?

  4. #4
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    C3850fs

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    Re: C3850fs

    Yes it is. We have removed and reinstalled driver. Rebooted everything. Tried different versions of drivers and it still refuses to print legal.

  5. #5
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    C3850fs


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    Re: C3850fs

    what do you mean by refuse?

    it must give you a reason why it cant do it

  6. #6
    Service Manager 1,000+ Posts
    C3850fs

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    Re: C3850fs

    No errors it just prints on letter no matter what. Even if we take letter out and leave only legal it stops and says paper out and makes you put letter back in to print. We can choose legal from the driver, installed 4 different drivers, checked all paper tray settings and all correct at machine and in driver. Machine right next to it is exact same and prints perfectly fine on legal and even mixed sizes.

    Baffled

  7. #7
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    Re: C3850fs

    its not a PDF is it? Ive had Adobe Reader overwrite driver settings in the past

  8. #8
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    C3850fs

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    Re: C3850fs

    Pdf, word, any doc. Same result

  9. #9
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: C3850fs

    Interesting.
    You always can try to clear all data. There is a tool to compare soft switch settings, you can use it to check between a good one and odd one just in case of some weird setting.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  10. #10
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    Re: C3850fs

    There is a tool to compare soft switch settings
    What tool is that, I have always just printed the management list to compare

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