C250i going offline and noisy

**Bix** · 11-27-2019

Hi, the printer works perfectly. It's like the network card stops working.

The only anomaly is that in the different reboots, only once did it stop loading.

**Bix** · 11-27-2019

I can't understand the "Enable energy saving: low energy or paused" option.

Which is the best according to you?

**tsbservice** · 11-27-2019

Bix, try to use these settings:

1. [Power Save Settings] - [Sleep]
2. [Power Consumption in Sleep Mode] - [Disabled]
3. [Enter Power Save Mode] - [Normal]
4. [Power Key Setting] - [Power Save]

Personlly I think that [Power Consumption in Sleep Mode] - [Disabled] may be the key as this basically is described as
"Select this option when a smooth network communication is not established while [High] or [Enabled] is enabled(High is default)."

**srvctec** · 11-27-2019

Originally Posted by tsbservice

Personlly I think that [Power Consumption in Sleep Mode] - [Disabled] may be the key as this basically is described as
"Select this option when a smooth network communication is not established while [High] or [Enabled] is enabled(High is default)."

I have to agree on this part. That's part of our normal setup procedure now as I discovered on a 4e machine a few years ago, having that setting set to anything other than disabled, caused the machine to not wake up in the morning when the business opened and sent print jobs to the machine. That's the only setting I changed and they've not once had the issue again, hence our now setting all machines this way.

**Bix** · 11-28-2019

I made a complete all clear data.
Now I have switched to [Power Consumption in Sleep Mode] from Activated to Disabled
Thank you guys,
I will update you if there are complications.

**Blobber2** · 12-02-2019

Originally Posted by occus

Here the noisi 250i from a good customer with mobile camera.

It was with the Firmware G00-45.
There was no printjobs at the moment of the nois, no jobs are involved, and not after a power on. It happens in ready state in not regular intervals.

It sounds like a fan or hardware but i hope it was the fix in the firmware G00-73. The noise are localized from the customer near the Fuser or under the panel and there is a speaker.

2.3. Fixed issues

Abnormal noise may be heard from the speaker after the main power ON.

Hello,

Did this noise reoccur? I am having a very similar noise on the same machine. Customer reports it happening but have not been on site while it has happened. They showed me a recording and it sounded like that.

Thanks

**Bix** · 12-04-2019

Unfortunately, after several days, even today c250i offline! Even with the suggested energy saving settings and after clearing all.
Turned off and on again, it started working again.

**occus** · 12-06-2019

Originally Posted by Blobber2

Hello,

Did this noise reoccur? I am having a very similar noise on the same machine. Customer reports it happening but have not been on site while it has happened. They showed me a recording and it sounded like that.

Thanks

No, i have no customer feedback/call until today.