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  1. #1
    Senior Tech 100+ Posts
    Konica C364 black screen

    Scott's Avatar
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    Konica C364 black screen

    I am a Kyocera guy and we are geared toward them, we made a acquisition of a company that was mostly Kyocera but has some Minolta's. I have this machine with a black screen, I can hear motors running but other than that I get nothing. Anybody have any where I can start???

    Thanks in advance for any help

    Scott

  2. #2
    Master Of The Obvious 10,000+ Posts
    Konica C364 black screen

    blackcat4866's Avatar
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    Re: Konica C364 black screen

    Bad page memory can cause the black screen you describe. In most cases there are additional errors that you'll be able to view once you change the page memory. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Konica C364 black screen

    Check if the network port lights up?
    Does the start button light up?
    Whatever

  4. #4
    Service Manager 2,500+ Posts
    Konica C364 black screen

    copier tech's Avatar
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    Re: Konica C364 black screen

    Quote Originally Posted by Scott View Post
    I am a Kyocera guy and we are geared toward them, we made a acquisition of a company that was mostly Kyocera but has some Minolta's. I have this machine with a black screen, I can hear motors running but other than that I get nothing. Anybody have any where I can start???

    Thanks in advance for any help

    Scott
    Worth trying to update the firmware before you start ordering parts.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  5. #5
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Konica C364 black screen

    Quote Originally Posted by copier tech View Post
    Worth trying to update the firmware before you start ordering parts.
    It's kinda 'shot in the dark' to attempt FW update with black(or blank) screen
    On the other hand it may actually works.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  6. #6
    Technician Walterj's Avatar
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    Post Re: Konica C364 black screen

    Quote Originally Posted by Scott View Post
    I am a Kyocera guy and we are geared toward them, we made a acquisition of a company that was mostly Kyocera but has some Minolta's. I have this machine with a black screen, I can hear motors running but other than that I get nothing. Anybody have any where I can start???

    Thanks in advance for any help

    Scott

    Good Day
    Dear
    I hope this contribution helps

    Remains Black screen
    Power is NOT supplied
    Contact failure of Option DIMM
    MFPB Failure
    Op Panel contact failure


    1.Check the power supply
    2. When the Option DIMM is installed, disconnect it and check if the machine boots up.
    3. Check the connector between MFPB- Operation Panel
    4. Replace the MFPB
    5. Replace the Op Panel cable
    6. Replace the Op panel unit

  7. #7
    Service Manager 2,500+ Posts
    Konica C364 black screen

    copier tech's Avatar
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    Re: Konica C364 black screen

    Quote Originally Posted by tsbservice View Post
    It's kinda 'shot in the dark' to attempt FW update with black(or blank) screen
    On the other hand it may actually works.
    Worth a try as to update the firmware you dont need to press any keys etc start key will flash orange & turn blue when complete (assuming the panel is not totally dead)
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  8. #8
    Senior Tech 100+ Posts
    Konica C364 black screen

    Scott's Avatar
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    Re: Konica C364 black screen

    Thanks guys I will try them all and report my findings

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