Konica Bizhub C458 Firmware Update Problem! Please help

[emujo2]

If it comes up to the screen where you start the upgrade, then it's reading the USB file structure correctly.. Have you tried to verify you have the right model info selected at the 1st screen? Is there anything on the drive that might be making the files un readable? In my experience, if the USB drive is the problem, the machine will show "invalid USB" E

[stryder]

If it comes up to the screen where you start the upgrade, then it's reading the USB file structure correctly.. Have you tried to verify you have the right model info selected at the 1st screen? Is there anything on the drive that might be making the files un readable? In my experience, if the USB drive is the problem, the machine will show "invalid USB" E

Yes the update screen does comes up and it does let me choose yes or no for update each part. The same USB works with other firmware upgrades as well as others of the same models without problems. Nothing else is on the USB other than the FW.

[Synthohol]

Ok, set bit switch 72 to hex 04 and fix.
Now go into administration mode and select external memory backup.
Export all the choices to a usb stick in the front panel.
Make an easy password like 1

2 reasons, of it successfully completed then the usb system in the copier is probably ok.
The second is once backed up, in service mode do a complete system data initialize.
Then install movie data again then the firmware.

Good luck

[stryder]

Ok, set bit switch 72 to hex 04 and fix.
Now go into administration mode and select external memory backup.
Export all the choices to a usb stick in the front panel.
Make an easy password like 1

2 reasons, of it successfully completed then the usb system in the copier is probably ok.
The second is once backed up, in service mode do a complete system data initialize.
Then install movie data again then the firmware.

Good luck

Did as suggested. But did not work as well. Thank you guys for all the suggestions. Here is a pix of it
IMG_6785.jpgIMG_6786.jpgIMG_6787.jpg

[Woxner]

turn the machine off the hold down panel power button then turn machine on. wait for the beep then let off this will run diagnostics. also try loading k7 firmware
and run each one seperate doing controller last. if this all fails mfp may be bad.

[stryder]

turn the machine off the hold down panel power button then turn machine on. wait for the beep then let off this will run diagnostics. also try loading k7 firmware
and run each one seperate doing controller last. if this all fails mfp may be bad.

Thanks, according to the diagnostics. It looks like we have a "NG" for the on board memory, picture is attached. Not sure if that prevents us from updating, would replacement one from a different machine help?
IMG_6791.jpg

[Woxner]

it will stop it. looks like you need to repl mfp. you can replace from another machine but you need to clean the mfp or swap both emmc and mfp together. if you swap both meters and other stuff wiil be from new pwb. you can cleanse the mfp and it wiil keep the machine current info.

[copier tech]

Hey guys, so I've run into a big snag here with the 8 series. Hope someone here may have this problem before or someone who can shed some light my way. I have the firmware R9 and W5. I tried to update the firmware on a C458 but right after the calibration finishes, it shows my all the parts ready for update, Scanner, MFP, etc. But when I've hit the button to update, everything shows NG. I've used the same firmware and same usb stick on another C458 and it updates fine no problem. I had changed the hdd and formatted but nothing is working. Any insights? Thanks in advance

Are you updating the firmware to resolve an issue or is the machine working fine?

Try updating the SATA firmware first there is a way to force it on after this you maybe able to install the regular firmware.

[stryder]

Are you updating the firmware to resolve an issue or is the machine working fine?

Try updating the SATA firmware first there is a way to force it on after this you maybe able to install the regular firmware.

The machine has no issues and is working fine, no problems with it. We usually like to marry the finisher to the machine with the firmware. It is a problem if this goes to a customer who wants to update the machine in the future just to find out it won't update.

[copier tech]

The machine has no issues and is working fine, no problems with it. We usually like to marry the finisher to the machine with the firmware. It is a problem if this goes to a customer who wants to update the machine in the future just to find out it won't update.

Try the HDD firmware first then the main firmware again after.

We've had weird issues before this update was rolled out.

8 Series SATA.pdf