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  1. #1
    Senior Tech 100+ Posts
    Konica minolta C554e - scanning to SMB folder

    Kenny's Avatar
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    Konica minolta C554e - scanning to SMB folder

    Hi guys,

    Currently trying to scan to a SMB shared folder on a customers server. The file is being sent to the Shared folder but inside that folder there is PDF File and a text file labelled errorlog.txt

    The Contents of the error message is:

    d:\iris docs\scans\freda.rashid\SKMBT_C55419091912560.pdf failed : Stage = Process barcodes:Failed to process barcodes : Invalid file format - Error Id = a599ec04-7ba0-4ed2-a049-07fa908f0fe7

    Never experienced the scan file being sent over and it creating a folder saying it has error'd ? something new. The error detail on the machine itself is 'Server connection error'.

    any help would be appreciated!!

  2. #2
    Service Manager 5,000+ Posts
    Konica minolta C554e - scanning to SMB folder

    Phil B.'s Avatar
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    Re: Konica minolta C554e - scanning to SMB folder

    Quote Originally Posted by Kenny View Post
    Hi guys,Currently trying to scan to a SMB shared folder on a customers server. The file is being sent to the Shared folder but inside that folder there is PDF File and a text file labelled errorlog.txt. The Contents of the error message is:

    d:\iris docs\scans\freda.rashid\SKMBT_C55419091912560.pdf failed : Stage = Process barcodes:Failed to process barcodes : Invalid file format - Error Id = a599ec04-7ba0-4ed2-a049-07fa908f0fe7

    Never experienced the scan file being sent over and it creating a folder saying it has error'd ? something new. The error detail on the machine itself is 'Server connection error'. any help would be appreciated!!
    bet they have win10 pc's. known problem with MicroCrap. They have turned off SMB1 support, and have switched to SMB2/3.

    IF your copier can handle the smb2 firmware it is a simple fix...

    Synth or BlackCat should be able to help with firmware if you are a Contributor to CTN

  3. #3
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: Konica minolta C554e - scanning to SMB folder

    try dipswitch 162-02

    It disable windows routing SMB and start with 2.0

  4. #4
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Konica minolta C554e - scanning to SMB folder

    Sounds like Windows feature for SMB1 is disabled from latest M$ updates and this renders machine with older FW versions alone. Try FW update.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  5. #5
    Senior Tech 100+ Posts
    Konica minolta C554e - scanning to SMB folder

    Kenny's Avatar
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    Re: Konica minolta C554e - scanning to SMB folder

    I will be visiting the customers on Friday, will let you know how I get on.

    Thank you for the suggestions

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