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  1. #1
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    Post Bizhub C250i " Black Toner Low" message

    Hello All, I did a new install and also installed the toner bottle modification kit that came with the machine. The machine was used for 2 days with 500+ prints and displayed the message on the third day. My customer called reporting the issue.

    I went to site and confirmed the toner black bottle still full about 3/4 left. I checked the black toner hopper and is also full but the black toner level indicator on the top right shows no toner / very low toner. I went into service mode and checked all level history for cmy & k are all at 6.5 - 6.7 %. I upgraded the firmware to the latest but nothing seems to change.

    I am suspecting the toner level actuator in the black toner hopper must be jammed at the toner low level area causing the machine to display the message but before pulling any covers out to vacuum the black toner hopper out to free the actuator, I'd like to seek any ideas / solutions for similar issue that might assist me fix the machine.

    Regards

  2. #2
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Bizhub C250i " Black Toner Low" message

    Hi Nelo, the modification kit serves when the C250i does not detect the presence of toner. So I don't think that's the problem.


    Not having sensors to detect the amount of toner, sometimes it happens that the almost finished toner message appears but the machine continues to go.
    Does the printer stop? If the answer is no, you wait for it to resolve with next toner replacement.


    Maybe a dipswitch is available but at the moment I'm don't know

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub C250i " Black Toner Low" message

    Check Service manual from memory there's Engine FW DIP switch to reset this.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #4
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    Re: Bizhub C250i " Black Toner Low" message

    Quote Originally Posted by tsbservice View Post
    Check Service manual from memory there's Engine FW DIP switch to reset this.
    Thank you All.

    I was able to get the dipsw settings and procedures how to go about it and resolved the issue.

    Thanks agian.

  5. #5
    Service Manager 10,000+ Posts
    Bizhub C250i " Black Toner Low" message

    Phil B.'s Avatar
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    Re: Bizhub C250i " Black Toner Low" message

    Quote Originally Posted by nelo View Post
    Thank you All.

    I was able to get the dipsw settings and procedures how to go about it and resolved the issue.

    Thanks agian.
    great! thanks for the update!

  6. #6
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    Re: Bizhub C250i " Black Toner Low" message

    Quote Originally Posted by tsbservice View Post
    Check Service manual from memory there's Engine FW DIP switch to reset this.
    Thanks! I was able to fix this issue in the Enhanced Security Mode.

    Regards

  7. #7
    Service Manager 5,000+ Posts
    Bizhub C250i " Black Toner Low" message

    copier tech's Avatar
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    Re: Bizhub C250i " Black Toner Low" message

    Quote Originally Posted by nelo View Post
    Thank you All.

    I was able to get the dipsw settings and procedures how to go about it and resolved the issue.

    Thanks agian.

    Hi,

    Could you hare these DIP SW settings this will help others who may have this issue.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub C250i " Black Toner Low" message

    Engine FW DIP switch 31-34. As I said it's in manual.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  9. #9
    Senior Tech 100+ Posts
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    Re: Bizhub C250i " Black Toner Low" message

    Thank you for posting this. That toner reset mode is a nice feature. I had a customer we had to give an aftermarket toner because of the shortage and it would not reset. Used the Engine FW DIP switch to reset the toner cartridge and it is working great now.
    Here are the
    Engine FW DIP switch numbers for each color:
    31=Y
    32=M
    33=C
    34=K

  10. #10
    Service Manager 1,000+ Posts
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    Re: Bizhub C250i " Black Toner Low" message

    This only applies to the A3 machines, A4s are a different switch..E

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