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  1. #1
    Senior Tech 100+ Posts
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    C458 with FK-514

    Hello,

    Have a customer that has the above mentioned machine. The customer is a medical equipment provider. They have to fax large documents, up to 140 pages! Right now the most they can get through is about 40 pages and the machine disconnects and they cannot get any more through. Right now the machine has G00-G3 controller firmware. I will attach fax report. I will update firmware, I did not see anything in the firmware newer than this one, but that is always the thing to do.

    Thanks
    KENWHEELS.pdf

  2. #2
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: C458 with FK-514

    It won't hurt to do newer FW as your is quite old, but I also doubt if that may help.
    What're errors in transmition report? Also you may try to initialize fax board.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  3. #3
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: C458 with FK-514

    doing as last post is one thing. sometimes reformatting the hdd is another. you can also try a fax file format under fax tab. i have customers doing same or more pages with no problem. if you do hdd back it up first

  4. #4
    Field Supervisor 500+ Posts
    C458 with FK-514


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    Re: C458 with FK-514

    I had a lawyer who use to send huge fax jobs and complained it was failing.

    turns out the recipient was cancelling it on their end so they could send a urgent fax themselves as often it would take 30 mins for these big fax jobs to finish sending

  5. #5
    Senior Tech 250+ Posts Max's Avatar
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    Re: C458 with FK-514

    I seam to remember there was an issue with a fax when they 1st came out. Firmware fixed it. Also try EU in fax option and not GB. Sometimes works. Turn off ECM on send if available, as it can drop the line if too many errors.
    Recommend them to join 21 century and use scan to email.

  6. #6
    Service Manager 1,000+ Posts
    C458 with FK-514

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    Re: C458 with FK-514

    scan it to PC then use PCfax driver to send.
    for whatever reason it worked at the acct i tried it at.
    when faxed through the feeder it would bail out halfway through sending.
    it may be a fluke but it's worth a try.

  7. #7
    Senior Tech 250+ Posts Bix's Avatar
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    Re: C458 with FK-514

    Hi, make sure you have the correct market set up. For Europe it is EU.


    You could try to reduce the speed TX and disable ECM.

  8. #8
    Senior Tech 100+ Posts
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    Re: C458 with FK-514

    Thanks for the feedback. Went back to customer and turned the ECM off and updated the firmware to the latest and greatest! G00-W5. We will see what happens here. I guess the reason they have to fax is the HIPPA laws. The old fashion is the most private. If this does not work I told them that we would try to figure out the fax from PC thing.

    Thanks
    KEN

  9. #9
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    Re: C458 with FK-514

    RightFax and other softwares like this are HIPPA compliant...we have many customers using this in Hosptals. Once you can show them that the savings (cost of each copper fax line, outpages on devices, speed--no more busy/redial, cost of fax boards) is there, many will switch over..Not cost effective with 5-10 devices, but once you get into 40, 50 and higher, the savings pay for the original outlay. E

  10. #10
    Service Manager 1,000+ Posts
    C458 with FK-514

    Synthohol's Avatar
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    Re: C458 with FK-514

    if you put W5 on it did you change bit sw 25 to b0?
    hope so.

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