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  1. #1
    Service Manager 1,000+ Posts
    B958 "Please Wait"


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    B958 "Please Wait"

    Model: B958
    Firmware: GC3-R9 Function version 4.1

    Customer scans a lot and every so often this message appears "Please Wait"
    please wait.jpg
    (sorry about orientation)

    It eventually goes away after around 1 minute. Cant do anything until this vanishes.

    Scans are to a locally hosted email server.

    Issue does not effect the C554e or C558 in same network.

    First time I have seen this issue so not sure whats causing it.

    It also never has done it for myself and I tested it for ages so not sure if its possible customer doing something odd.

    Tried MFP, HDD. Still same issue.

  2. #2
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: B958 "Please Wait"

    Hi, have you installed LK-114?


    In the 4.2 G00-W5 firmware the problem could be solved.

  3. #3
    Service Manager 1,000+ Posts
    B958 "Please Wait"


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    Re: B958 "Please Wait"

    Quote Originally Posted by Bix View Post
    Hi, have you installed LK-114?


    In the 4.2 G00-W5 firmware the problem could be solved.
    Nah no server-less pull printing

    Just returned and now touch screen locks up with no error

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: B958 "Please Wait"

    Any errors logged in machine history?
    You also can try to Update Operation Panel CPU Firmware.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #5
    Service Manager 1,000+ Posts
    B958 "Please Wait"


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    Re: B958 "Please Wait"

    Didn't know know CPU had its own firmware.

    I will attempt to find it. Tomorrow

  6. #6
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    Re: B958 "Please Wait"

    Hello
    I have been given some case of locked screens
    I had a problem with the network
    disabling SSDP does not repeat the problem
    Of course, it is in series 8, it has never happened to me
    in 4 yes

  7. #7
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: B958 "Please Wait"

    Quote Originally Posted by gere1 View Post
    Hello
    I have been given some case of locked screens
    I had a problem with the network
    disabling SSDP does not repeat the problem
    Of course, it is in series 8, it has never happened to me
    in 4 yes
    That sounds interesting...I guess it's part of my never-ending learning curve

    Of topic.
    Could you be more specific about cases when turning off SSDP cures strange MFP behavior.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  8. #8
    Service Manager 1,000+ Posts
    B958 "Please Wait"


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    Re: B958 "Please Wait"

    ok disabled SSDP. had a call about 1 hour later. machine has locked up again.

    The problem is the only errors i get dont show up in manual

    errors b958.JPG

    Support wants me to update to G00-X4 Function 4.2 So trying that now
    Last edited by rrrohan; 10-11-2019 at 05:24 AM.

  9. #9
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: B958 "Please Wait"

    From your Management List I deduce that the machine has rebooted several times.
    As I suggested, it's possible that the firmware update will solve the problem for you.

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: B958 "Please Wait"

    Run full diagnostics.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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