Thanks Thanks:  0
Dislikes Dislikes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Service Manager 1,000+ Posts
    B958 "Please Wait"


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,120
    Rep Power
    35

    B958 "Please Wait"

    Model: B958
    Firmware: GC3-R9 Function version 4.1

    Customer scans a lot and every so often this message appears "Please Wait"
    please wait.jpg
    (sorry about orientation)

    It eventually goes away after around 1 minute. Cant do anything until this vanishes.

    Scans are to a locally hosted email server.

    Issue does not effect the C554e or C558 in same network.

    First time I have seen this issue so not sure whats causing it.

    It also never has done it for myself and I tested it for ages so not sure if its possible customer doing something odd.

    Tried MFP, HDD. Still same issue.

  2. #2
    Service Manager 1,000+ Posts Bix's Avatar
    Join Date
    Apr 2018
    Location
    Berlin
    Posts
    1,108
    Rep Power
    25

    Re: B958 "Please Wait"

    Hi, have you installed LK-114?


    In the 4.2 G00-W5 firmware the problem could be solved.

  3. #3
    Service Manager 1,000+ Posts
    B958 "Please Wait"


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,120
    Rep Power
    35

    Re: B958 "Please Wait"

    Quote Originally Posted by Bix View Post
    Hi, have you installed LK-114?


    In the 4.2 G00-W5 firmware the problem could be solved.
    Nah no server-less pull printing

    Just returned and now touch screen locks up with no error

  4. #4
    Service Manager 2,500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    2,716
    Rep Power
    125

    Re: B958 "Please Wait"

    Any errors logged in machine history?
    You also can try to Update Operation Panel CPU Firmware.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  5. #5
    Service Manager 1,000+ Posts
    B958 "Please Wait"


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,120
    Rep Power
    35

    Re: B958 "Please Wait"

    Didn't know know CPU had its own firmware.

    I will attempt to find it. Tomorrow

  6. #6
    Technician
    Join Date
    Oct 2018
    Posts
    16
    Rep Power
    5

    Re: B958 "Please Wait"

    Hello
    I have been given some case of locked screens
    I had a problem with the network
    disabling SSDP does not repeat the problem
    Of course, it is in series 8, it has never happened to me
    in 4 yes

  7. #7
    Service Manager 2,500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    2,716
    Rep Power
    125

    Re: B958 "Please Wait"

    Quote Originally Posted by gere1 View Post
    Hello
    I have been given some case of locked screens
    I had a problem with the network
    disabling SSDP does not repeat the problem
    Of course, it is in series 8, it has never happened to me
    in 4 yes
    That sounds interesting...I guess it's part of my never-ending learning curve

    Of topic.
    Could you be more specific about cases when turning off SSDP cures strange MFP behavior.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #8
    Service Manager 1,000+ Posts
    B958 "Please Wait"


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,120
    Rep Power
    35

    Re: B958 "Please Wait"

    ok disabled SSDP. had a call about 1 hour later. machine has locked up again.

    The problem is the only errors i get dont show up in manual

    errors b958.JPG

    Support wants me to update to G00-X4 Function 4.2 So trying that now
    Last edited by rrrohan; 10-11-2019 at 05:24 AM.

  9. #9
    Service Manager 1,000+ Posts Bix's Avatar
    Join Date
    Apr 2018
    Location
    Berlin
    Posts
    1,108
    Rep Power
    25

    Re: B958 "Please Wait"

    From your Management List I deduce that the machine has rebooted several times.
    As I suggested, it's possible that the firmware update will solve the problem for you.

  10. #10
    Service Manager 2,500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    2,716
    Rep Power
    125

    Re: B958 "Please Wait"

    Run full diagnostics.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here