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  1. #1
    Field Supervisor 500+ Posts
    B958 "Please Wait"


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    B958 "Please Wait"

    Model: B958
    Firmware: GC3-R9 Function version 4.1

    Customer scans a lot and every so often this message appears "Please Wait"
    please wait.jpg
    (sorry about orientation)

    It eventually goes away after around 1 minute. Cant do anything until this vanishes.

    Scans are to a locally hosted email server.

    Issue does not effect the C554e or C558 in same network.

    First time I have seen this issue so not sure whats causing it.

    It also never has done it for myself and I tested it for ages so not sure if its possible customer doing something odd.

    Tried MFP, HDD. Still same issue.

  2. #2
    Senior Tech 250+ Posts Bix's Avatar
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    Re: B958 "Please Wait"

    Hi, have you installed LK-114?


    In the 4.2 G00-W5 firmware the problem could be solved.

  3. #3
    Field Supervisor 500+ Posts
    B958 "Please Wait"


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    Re: B958 "Please Wait"

    Quote Originally Posted by Bix View Post
    Hi, have you installed LK-114?


    In the 4.2 G00-W5 firmware the problem could be solved.
    Nah no server-less pull printing

    Just returned and now touch screen locks up with no error

  4. #4
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: B958 "Please Wait"

    Any errors logged in machine history?
    You also can try to Update Operation Panel CPU Firmware.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  5. #5
    Field Supervisor 500+ Posts
    B958 "Please Wait"


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    Re: B958 "Please Wait"

    Didn't know know CPU had its own firmware.

    I will attempt to find it. Tomorrow

  6. #6
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    Re: B958 "Please Wait"

    Hello
    I have been given some case of locked screens
    I had a problem with the network
    disabling SSDP does not repeat the problem
    Of course, it is in series 8, it has never happened to me
    in 4 yes

  7. #7
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: B958 "Please Wait"

    Quote Originally Posted by gere1 View Post
    Hello
    I have been given some case of locked screens
    I had a problem with the network
    disabling SSDP does not repeat the problem
    Of course, it is in series 8, it has never happened to me
    in 4 yes
    That sounds interesting...I guess it's part of my never-ending learning curve

    Of topic.
    Could you be more specific about cases when turning off SSDP cures strange MFP behavior.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  8. #8
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    B958 "Please Wait"


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    Re: B958 "Please Wait"

    ok disabled SSDP. had a call about 1 hour later. machine has locked up again.

    The problem is the only errors i get dont show up in manual

    errors b958.JPG

    Support wants me to update to G00-X4 Function 4.2 So trying that now
    Last edited by rrrohan; 4 Days Ago at 05:24 AM.

  9. #9
    Senior Tech 250+ Posts Bix's Avatar
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    Re: B958 "Please Wait"

    From your Management List I deduce that the machine has rebooted several times.
    As I suggested, it's possible that the firmware update will solve the problem for you.

  10. #10
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: B958 "Please Wait"

    Run full diagnostics.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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