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Goodmorning! I need advice on how to solve a error code c2557 on a bizhub 363. I started the machine and this code just popped up and I have no idea where to start in fixing this. Thanks to anyone that can help.
EDIT: CHANGED MACHINE MODEL TO 363 FROM C308
Last edited by jasper2895; 10-15-2019 at 08:29 AM. Reason: It's BH363 not C308
sounds like:Originally Posted by jasper2895
you didn't replace developer with the drum...
this is the error that appears.
do you have the service manual?
clearly stated in docs.
No reason to replaced dev when drum is done. Find out why it's not adding toner or if it pulled toner and dev for letting drum go too long. Also ck other drum for over life dev should go 400k or 600k
I agree that developer units and drums on this series have different life cycle but HOW on Earth you pull life like 400k or 600k on this drums?!? For us they hardly pass over their quoted life at 120k(for K drums). You may be thinking of 4 series, but that's another story
Back to the topic-OP most likely machine has bind in the Toner Hopper Assembly. Assuming you are tech, remove black toner supply motor and hand operate section, if needed replace Toner Hopper Assembly p/n A7PUR71400 for bizhub C258/C308/C368.
EDIT: There is new p/n A7PUR71422.
If that resolve your issue come back and leave notice for others
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I don't reply to private messages from end users.
So I kinda made a mistake on the machine model. It's Bh363 mot C308. My bad everyone.
Whats the life on Dev and Dev Unit
if its 363 just replace dev and drum then run the calibration.ck level history to see what atdc ratio is. should be around 6 or 7 %
as far as 308 i ment dev goes 400k not drums. 120k on drum is about max
chk level history....6 Voltage plus..try add toner ...chk t motor/toner
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I think it's time to replace DV-411 if you have one, or you can clear developer counter on "service mode" then do the auto TCR adjusment... but this just a temporary move before you replace DV-411 with the new one.
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I think it's time to replace DV-411 if you have one, or you can clear developer counter on "service mode" then do the auto TCR adjusment... but this just a temporary move before you replace DV-411 with the new one.
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