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  1. #1
    Service Manager 1,000+ Posts Bix's Avatar
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    How often do you update the firmware on Konica Minolta?

    This is an open survey. How often do you update the firmware on Konica Minolta?
    At each PM? Only when there are problems? Or just when you need to add a feature? Or you never update?

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: How often do you update the firmware on Konica Minolta?

    Hi Bix. May I suggest you to create a Poll with this question.
    I do update FW when there're problems, when FW is too old, when it's mandatory from KM, when FW add new features, and sometimes just when client pay for it
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: How often do you update the firmware on Konica Minolta?

    I tell you the truth: I don't know how to do it

  4. #4
    Service Manager 5,000+ Posts
    How often do you update the firmware on Konica Minolta?

    copier tech's Avatar
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    Re: How often do you update the firmware on Konica Minolta?

    Quote Originally Posted by Bix View Post
    This is an open survey. How often do you update the firmware on Konica Minolta?
    At each PM? Only when there are problems? Or just when you need to add a feature? Or you never update?

    Every visit on all manufacturers.

    PM stands for “preventative” maintenance

    Fw has multiple bug fixes so updating each visit prevents future known issues.
    Last edited by copier tech; 10-18-2019 at 05:11 PM.
    Let us eat, drink, and be merry, because tomorrow we may die!

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  5. #5
    Senior Tech 100+ Posts
    How often do you update the firmware on Konica Minolta?

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    Re: How often do you update the firmware on Konica Minolta?

    If I have time during setup, i'll do it. In the field I usually only if an error code should occur and have to contact KM, because that's their 1st solution every time. Once in a blue moon I'll get a request from a company's IT dept swearing it'll fix another issue they are having. For the most part I leave em be unless we get complaints or "weird" issues with the machine.

  6. #6
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: How often do you update the firmware on Konica Minolta?

    I update every time I do preventive maintenance but only if it has a rather old firmware. Or when there is a problem, the first attempt is to hope it is a firmware bug

  7. #7
    Service Manager 2,500+ Posts
    How often do you update the firmware on Konica Minolta?


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    Re: How often do you update the firmware on Konica Minolta?

    Only when necessary. After 45 yrs in this biz I've learned to leave well enough alone. I have been updating a little more often lately because of issues with office 365 & scanning but only because it was necessary.

  8. #8
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    Re: How often do you update the firmware on Konica Minolta?

    Agreed with copyman,i only do fw when is really necessary.
    "dont fix something if it works" ,thats my moto

  9. #9
    Service Manager 10,000+ Posts
    How often do you update the firmware on Konica Minolta?

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    Re: How often do you update the firmware on Konica Minolta?

    Quote Originally Posted by Toxic View Post
    Agreed with copyman,i only do fw when is really necessary.
    "dont fix something if it works" ,thats my moto
    not only was I the field tech for 6years in my last employ,

    I was warehouse, shipping/receiving/setup/recycle mgr. (yes small FO biz)

    I ALWAYS made sure the NEW units I setup were up to date not only with firmware but also had a USB w/ all new drivers/FAQ's that I would transfer either to their IT dept or Mgr for the area those units were placed in.

    But like most have mentioned "Don't screw with a working machine".

    IF it messes up and there is a FIX for that issue, Yes I would. -=OR=- when "all else fails" situation pops up.

    my 2cents.

  10. #10
    Service Manager 1,000+ Posts
    How often do you update the firmware on Konica Minolta?


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    Re: How often do you update the firmware on Konica Minolta?

    only when it fixes a fault or when i need to escalate a problem with KM as they wont even talk to you until you do this

    dont fix whats not broken

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