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  1. #1
    Service Manager 1,000+ Posts
    can I get an exorcism for a bizhub?

    Synthohol's Avatar
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    can I get an exorcism for a bizhub?

    Check this weird shit...
    BH 558e 4 trays all letter portrait.
    Tray 1 shows ??? And the red light is on as if tray is empty.
    Here is the demonic side, you open tray 2 and tray 1 shows correct size and light goes out. Close tray and goes back to ??? And red light steady on.
    I changed tray 2 to landscape and all is well.

    Wtf does tray 2 have to do with tray 1 size or paper set?
    I already reseated connectors and there does not appear to be a short anywhere I can see.

    They are ok with leaving t tray 2 as landscape but this will haunt me unless I call a priest I guess.

    Anyone seen this behavior?

    Also when tray 2 is open, tray 1 will recognize any paper size put in it but close tray 2 and tray 1 is possessed by the demon again.

    Wtf?

  2. #2
    Master Of The Obvious 10,000+ Posts
    can I get an exorcism for a bizhub?

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    Re: can I get an exorcism for a bizhub?

    Thats really interesting! =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: can I get an exorcism for a bizhub?

    Can you swap whole trays each other? Maybe a gentle pushing/kicking by angry customer
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  4. #4
    Service Manager 2,500+ Posts
    can I get an exorcism for a bizhub?

    copier tech's Avatar
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    Re: can I get an exorcism for a bizhub?

    Quote Originally Posted by Synthohol View Post
    Check this weird shit...
    BH 558e 4 trays all letter portrait.
    Tray 1 shows ??? And the red light is on as if tray is empty.
    Here is the demonic side, you open tray 2 and tray 1 shows correct size and light goes out. Close tray and goes back to ??? And red light steady on.
    I changed tray 2 to landscape and all is well.

    Wtf does tray 2 have to do with tray 1 size or paper set?
    I already reseated connectors and there does not appear to be a short anywhere I can see.

    They are ok with leaving t tray 2 as landscape but this will haunt me unless I call a priest I guess.

    Anyone seen this behavior?

    Also when tray 2 is open, tray 1 will recognize any paper size put in it but close tray 2 and tray 1 is possessed by the demon again.



    Wtf?
    Sounds like a loose connection on the tray size detection sensors.

    Maybe when you pull out tray 2 it releases the poor connection.

    Just a hunch 4 series had a similar issue replaced a few wirsing looms to those sensors.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  5. #5
    Service Manager 1,000+ Posts
    can I get an exorcism for a bizhub?


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    Re: can I get an exorcism for a bizhub?

    Quote Originally Posted by copier tech View Post
    Sounds like a loose connection on the tray size detection sensors.

    Maybe when you pull out tray 2 it releases the poor connection.

    Just a hunch 4 series had a similar issue replaced a few wirsing looms to those sensors.
    Yeah I was thinking along same lines. Has to be where the sensors are in the back inside frame gets pushed back breaking connection when tray is in or something like that. I know you been around the block a few times so for you not to have seen it tells me it's something stupid like a piece of plastic is cracked where you can't see it, etc and probably only way to solve it start taking parts off that rear inside frame and inspecting them.

    But keep in mind about the exorcism, after all we are near Halloween and these new machines are starting to have a mind of their own ......

    exorcism = "Initialization - clear all data"

  6. #6
    Service Manager 1,000+ Posts
    can I get an exorcism for a bizhub?

    Synthohol's Avatar
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    Re: can I get an exorcism for a bizhub?

    Yeah I'm only Dumbfoundead about it because if I have let her portrait and trade to the problem occurs if I put letter landscape in tray 2 there is no problem what the hell man

  7. #7
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: can I get an exorcism for a bizhub?

    Quote Originally Posted by copier tech View Post
    Sounds like a loose connection on the tray size detection sensors.

    Maybe when you pull out tray 2 it releases the poor connection.

    Just a hunch 4 series had a similar issue replaced a few wirsing looms to those sensors.

    They come loose right at the sensor connector. I had to redo the connector wire a couple of times.
    Whatever

  8. #8
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: can I get an exorcism for a bizhub?

    The tray is not lifted because its not detected. Tray is not lifted an no paper gets detected would me my guess on the light.
    Whatever

  9. #9
    Service Manager 1,000+ Posts
    can I get an exorcism for a bizhub?

    Synthohol's Avatar
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    Re: can I get an exorcism for a bizhub?

    lol, the tray LIFTS and stops appropriately.
    bizarre man, i get all the good ones

  10. #10
    Master Of The Obvious 10,000+ Posts
    can I get an exorcism for a bizhub?

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    Re: can I get an exorcism for a bizhub?

    The last time I saw something like this it was on a Toshiba. Unique thing about many Toshibas is that they often use the same lift motor to lift two trays ... CCW motor rotation to lift #1, CW motor rotation to lift #2. Naturally there are one-way clutches involved. So the machine will lift tray #1 or tray #2 successfully ... but not both. The second tray closed shows "Load Paper", whichever tray you close second.

    On a bizhub though ... I'm going to guess EXCB. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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