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  1. #11
    Certified Konica Expert 2,500+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    why are you not using G20-M1
    why special FW instead of base?
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  2. #12
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by Synthohol View Post
    why are you not using G20-M1
    why special FW instead of base?

    Did not know the GDL-M1 firmware was a special firmware?

    its just the firmware that said it was the latest on the konica website.

  3. #13
    Certified Konica Expert 2,500+ Posts
    C364e - MFP firmware update N.G

    Synthohol's Avatar
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    Re: C364e - MFP firmware update N.G

    thats special FW not base.\special FW is written to solve special problems.
    try the real base FW G20-M1
    latest does not make it the best, use the White House as an example.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  4. #14
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by Synthohol View Post
    thats special FW not base.\special FW is written to solve special problems.
    try the real base FW G20-M1
    latest does not make it the best, use the White House as an example.

    I don't suppose you have G20-M1 firmware on hand do you? cannot seem to find that firmware

  5. #15
    Certified Konica Expert 2,500+ Posts
    C364e - MFP firmware update N.G

    Synthohol's Avatar
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    Re: C364e - MFP firmware update N.G

    link sent via PM.
    thanks for being a contributor.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  6. #16
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

    Kenny's Avatar
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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by Synthohol View Post
    thats special FW not base.\special FW is written to solve special problems.
    try the real base FW G20-M1
    latest does not make it the best, use the White House as an example.


    Actually i have managed to find it. Ill give that a go now and will let you guys know how i get on!

    Please work!!

  7. #17
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by Synthohol View Post
    thats special FW not base.\special FW is written to solve special problems.
    try the real base FW G20-M1
    latest does not make it the best, use the White House as an example.

    The firmware hasn't sorted the issue its just download N.G. all the time, i then try the firmware reset which gets rid of the error invalid external device. but as soon as you try to print ANYTHING it comes up with a C-E301 error.

    do you have any more suggestion or am i going to have to order a SSDB

  8. #18
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    Re: C364e - MFP firmware update N.G

    Have you ran self diagnostic mode?? It may give you a better clue.

  9. #19
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    Re: C364e - MFP firmware update N.G

    IMG_2220.JPGKM had a bulletin for that problem. Follow these instructions in order and it may fix your problem. Doing this procedure has fixed a lot of weird problems with these E series machines for me. BE SURE TO EXPORT AND SAVE ALL OF YOUR IMPORTANT INFO LIKE USER CODES, SCANNING ADDRESSES, ETC. When you do these formats and data clear, it will wipe out that info.
    Last edited by SAR; 10-23-2019 at 05:10 PM.

  10. #20
    Senior Tech 100+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Hi

    I was having a similar problem and found this post very helpful.

    Konica BH C654e reset HDD lock password issue

    You may not have the HDD Lock error, but our main issue was MFP NG. Which it seems to have fixed.
    Everything that has a beginning, has an end.....

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