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  1. #1
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

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    C364e - MFP firmware update N.G

    Hi guys,

    we currently have a C364e on site at a customers that wont update firmware for the MFP. Will update everything else. I have made sure the 'machine' and 'type' information is correct.

    I have tried using a used MFP for testing purposes but still comes up with the N.G error when trying to update firmware. I have tried using x3 USB sticks and also tried re-downloading the firmware to rule out it being corrupted.

    Will this mean that the SSD board has gone bad or?

    any suggestions would be a massive help.

  2. #2
    Service Manager 1,000+ Posts
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    Re: C364e - MFP firmware update N.G

    Just checking to see if you attempted just the MFP board by itself, by unselecting all the other FW options.

  3. #3
    Service Manager 5,000+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by Kenny View Post
    Hi guys,

    we currently have a C364e on site at a customers that wont update firmware for the MFP. Will update everything else. I have made sure the 'machine' and 'type' information is correct.

    I have tried using a used MFP for testing purposes but still comes up with the N.G error when trying to update firmware. I have tried using x3 USB sticks and also tried re-downloading the firmware to rule out it being corrupted.

    Will this mean that the SSD board has gone bad or?

    any suggestions would be a massive help.
    Are you trying to resolve a fault by updating the firmware or is the machine functioning normally?
    Let us eat, drink, and be merry, because tomorrow we may die!

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  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C364e - MFP firmware update N.G

    Try to update with HDD disconnected from MFPB.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  5. #5
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

    Kenny's Avatar
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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by mo0651 View Post
    Just checking to see if you attempted just the MFP board by itself, by unselecting all the other FW options.
    Yes I have tried selecting that on its on own but no avail

  6. #6
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by copier tech View Post
    Are you trying to resolve a fault by updating the firmware or is the machine functioning normally?
    The machine was getting 99-01 jams and saying select the correct paper in paper tray so I wanted to update firmware before anything

  7. #7
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by tsbservice View Post
    Try to update with HDD disconnected from MFPB.
    I have tried that unfortunately, the machines being abit of a nightmare haha 🤣

  8. #8
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: C364e - MFP firmware update N.G

    Hi Kenny, what firmware are you trying to update? I had a similar problem with a C364e. I had to disconnect the Job Separator and oddly it worked.


    Try to disconnect DF, FAX, additional trays etc.

  9. #9
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Quote Originally Posted by Bix View Post
    Hi Kenny, what firmware are you trying to update? I had a similar problem with a C364e. I had to disconnect the Job Separator and oddly it worked.


    Try to disconnect DF, FAX, additional trays etc.
    I am trying to update it to the latest one GDL-M1 and I will give that a go. Fingers crossed it works!!

  10. #10
    Senior Tech 250+ Posts
    C364e - MFP firmware update N.G

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    Re: C364e - MFP firmware update N.G

    Right guys I am currently on site, I have disconnected everything and tried to update firmware but still no avail. Would that mean the SSDB has gone bad?

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