Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 4 of 4
  1. #1
    Technician
    Join Date
    Nov 2012
    Location
    west mids
    Posts
    40
    Rep Power
    24

    Angry Pro 951 Locking Up No Network

    Hi I'm hoping for some info re issues I'm experiencing.

    Had the HDD fail and was unable to format , since replacing HDD (rear) the machine now comes ready.
    It has paper cut loaded onto the machine and will not log in due to network card or software issue.
    However I'm unable to see it on the network unable to gain entry into Utility/Count-Admin Settings- To adjust or view Network settings .
    Unable to connect through crossover connection (using existing IP) .But the network lights are flashing ?
    When in the Utility screen the machine locks up and the only way to resume is to power down whole machine.
    The passwords are not accepting either , I've reset them in service mode and still unable to gain entry to the Admin settings .

    My thoughts are the IPB board (network connection ) has been taken at the same time as the HDD ?

    Am I missing something after HDD replacement ?

    The reason for changing the HDD was that it wouldn't format and was greyed out in the service menu, also i had issues with CONTROLLER INITIAL displayed in the bottom left of screen and not becoming ready the machine was then throwing a C-A101 CODE CONTROLLER INITIAL ABNORMALITY after about 5 mins .
    (It now doesn't do this and comes ready but locks up and the above)


    Sorry for the full detail but saves replying to questions etc.
    I'm planning on going in tomorrow to investigate further , HDD FORMAT , FW REFLASH (already tried).....

    Any info greatly appreciated .

  2. #2
    Senior Tech 250+ Posts
    Join Date
    May 2007
    Location
    Wake Forest, NC
    Posts
    379
    Rep Power
    41

    Re: Pro 951 Locking Up No Network

    Sounds likean issue with the hard drive. Make sure you have the correct one installed and formatted.

  3. #3
    Master Of The Obvious 10,000+ Posts
    Pro 951 Locking Up No Network

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,468
    Rep Power
    463

    Re: Pro 951 Locking Up No Network

    It seems like you probably lost the Papercut software loaded to the machine when the HDD was replaced.

    Sorry, I don't know enough about Papercut to suggest a course of action. Perhaps you could turn off Papercut first to gain access to the service menu? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Service Manager 1,000+ Posts
    Pro 951 Locking Up No Network


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,900
    Rep Power
    70

    Re: Pro 951 Locking Up No Network

    Quote Originally Posted by bollard View Post
    However I'm unable to see it on the network unable to gain entry into Utility/Count-Admin Settings- To adjust or view Network settings .
    So if you open front door then click menu (to bypass the PaperCut screen) you still can get into admin settings to check network?

    if you cant get beyond the papercut screen to enter CE mode try enter CE mode via trouble reset screen then do network initialization

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here