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cannot turn off separate scan when using glass
Gentlemen.
Customer was getting strange service codes. I upgraded the firmware. Fixed that problem. According to the customer before the upgrade, they could put the document on the glass, push start and it would copy. I made sure the separate scan was turned off when using glass. No good. I checked the pdf for the firmware about my issue. Nothing. I looked through service manual at soft switch settings. Nothing. Anyone run across this before?
A
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Re: cannot turn off separate scan when using glass
Did you reboot the machine? some settings changes machines need to reboot in order for the new settings to take to take.
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Re: cannot turn off separate scan when using glass
Yes. I'm going there today. I can restart it again.
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Re: cannot turn off separate scan when using glass
Are you sure that "SORT" is not on???
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Re: cannot turn off separate scan when using glass
Sort is on. It has a finisher. I did turn that on recently. It was defaulted to group and non sort. Customer wanted it to sort as a default. I'll turn it off and see what happens.
thanks.
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Re: cannot turn off separate scan when using glass
sepscan2.pdf
Might help..E
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Re: cannot turn off separate scan when using glass
Hi, are you sure you haven't installed a special firmware? Do you remember the version?
Also, manually it is not possible to remove the flag?
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Re: cannot turn off separate scan when using glass
Hello Gentlemen
It was the sort function the was causing the problem. I put it on autosort and the problem is fixed. Thanks guys.
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