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  1. #1
    Service Manager 1,000+ Posts Bix's Avatar
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    Restart the printer remotely

    Hi, do you think there is a way to restart the printer remotely?


    With the WWRSPF it is possible to enter the administrator panel. But sometimes, you need to turn off and on the printer. Is there any setting in the service mode to reboot without asking the customer to turn it on and off?

  2. #2
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    Re: Restart the printer remotely

    A controller reset does not require power cycle, anything else that prompts "turn power off" requires someone to cycle the switch. E

  3. #3
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Restart the printer remotely

    I don't know if you've seen, the WWRSPF has arrived. This will also allow you to update the firmware remotely but you need to change the dipswitch for the version.


    To apply the changes, a reboot is required but it cannot be done remotely. For example, in the 8 series enabling the browser it was possible to restart it. In iSeries unfortunately they do not restart if you enable the browser

    thank you

  4. #4
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    Re: Restart the printer remotely

    I have no idea what
    WWRSPF is..maybe you can explain what this stands for..E

  5. #5
    Trusted Tech 50+ Posts Jumping Jack Flash's Avatar
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    Re: Restart the printer remotely

    Quote Originally Posted by Bix View Post
    I don't know if you've seen, the WWRSPF has arrived. This will also allow you to update the firmware remotely but you need to change the dipswitch for the version.


    To apply the changes, a reboot is required but it cannot be done remotely. For example, in the 8 series enabling the browser it was possible to restart it. In iSeries unfortunately they do not restart if you enable the browser

    thank you

    IP host / DNS: 50443 / Panel / reboot.cgi


    the .cgi command must be run in the web server directory of the remote panel using a browser.


    And that's about it

  6. #6
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Restart the printer remotely

    Quote Originally Posted by emujo2 View Post
    I have no idea what
    WWRSPF is..maybe you can explain what this stands for..E
    You can find the WWRSPF on Infohub. It also integrates with CSRC from what I understand. This new tool allows you to connect to the screen of the multi-function printer in real time, without having to necessarily require the pin. Also you can update the firmware, make backups, debug and more, staying at your office.

  7. #7
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Restart the printer remotely

    Quote Originally Posted by emujo2 View Post
    I have no idea what WWRSPF is..maybe you can explain what this stands for..E

    That is definition but I can't speak what it actually does from my experience.
    ''WWRSPF (World Wide Remote Service Platform) carries out SSL communication and data storage in communications between all communicating devices and systems.
    It also delivers secure communication by preventing spoofing through measures such as client server authentication, Global IP address restriction for senders, and native XMPP IDs, etc.''
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  8. #8
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Restart the printer remotely

    Quote Originally Posted by Jumping Jack Flash View Post
    IP host / DNS: 50443 / Panel / reboot.cgi


    the .cgi command must be run in the web server directory of the remote panel using a browser.


    And that's about it
    Thanks, this is interesting but it has not been successful for me


    Is there any dipswitch to enable before?
    Bix

  9. #9
    Service Manager 1,000+ Posts
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    Re: Restart the printer remotely

    maybe you are speaking of remote panel..There are 2 RP services, client and server..I've only ever setup server..this allows the MFP screen to be shown in a web browser window exactly as you would see as if you were standing in front of it. RP client required you point to a server running some kind of software. I think this is what that WWR**** may be. E

  10. #10
    Service Manager 1,000+ Posts
    Restart the printer remotely


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    Re: Restart the printer remotely

    I just tried the remote reboot on a old non E C754 and it gave internal error E301 but I guess it did technically cause a reboot lol

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