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  1. #1
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C554e - Toner Issues

    mearmi's Avatar
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    Konica Minolta Bizhub C554e - Toner Issues

    Delivered C554e Last month.

    Within a month Client has changed 18 Toners (All colors). And when we check the Meter reading. He has just done 3500 Black and 1800 Color.

    Before delivering the machine, have replaced all the new developers, Drums and Transfer Belt.

    He does most of the A3 jobs and on Thick 3-4 Mode.

    Please advise.

    Thanks a lot.

    mearmi

  2. #2
    Master Of The Obvious 10,000+ Posts
    Konica Minolta Bizhub C554e - Toner Issues

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    Re: Konica Minolta Bizhub C554e - Toner Issues

    OEM toner?

    It sounds to me like they are doing very heavy fill. Have you confirmed that?
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: Konica Minolta Bizhub C554e - Toner Issues

    How many waste toners have they replaced??? Have you seen the empties??? Is this a toner included contract? Or is your customer selling them on EBAY???

  4. #4
    Service Manager 5,000+ Posts
    Konica Minolta Bizhub C554e - Toner Issues

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    Re: Konica Minolta Bizhub C554e - Toner Issues

    Quote Originally Posted by mo0651 View Post
    How many waste toners have they replaced??? Have you seen the empties??? Is this a toner included contract? Or is your customer selling them on EBAY???
    I was about to say the same how many waste toners? & insist they supply the empties for you to collect & check they are not replacing before they are empty!
    Let us eat, drink, and be merry, because tomorrow we may die!

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  5. #5
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    Re: Konica Minolta Bizhub C554e - Toner Issues

    You could be doing 100% fill and still would not go through 18 bottles over this low count. There is either a major problem with all developer units or they are selling the toners. E
    Last edited by emujo2; 11-01-2019 at 09:15 PM.

  6. #6
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C554e - Toner Issues

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    Re: Konica Minolta Bizhub C554e - Toner Issues

    Im with emujo on that one,happened to me a few times..I think u can set up the machine to send you an email when it asks for toner no?
    I don't like the new copier I just bought. It says "put face down" but every time I do it, it blinds my eyes.

  7. #7
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C554e - Toner Issues

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    Re: Konica Minolta Bizhub C554e - Toner Issues

    Just 1 waste toner replaced.

    seems something is wrong with the client.

    You are absolutely Right.

    Thanks

  8. #8
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C554e - Toner Issues

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    Re: Konica Minolta Bizhub C554e - Toner Issues

    Quote Originally Posted by blackcat4866 View Post
    OEM toner?

    It sounds to me like they are doing very heavy fill. Have you confirmed that?
    Yes they are doing very heavy fill but just replaced 1 waste toner box.

  9. #9
    Senior Tech 250+ Posts
    Konica Minolta Bizhub C554e - Toner Issues

    mearmi's Avatar
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    Smile Re: Konica Minolta Bizhub C554e - Toner Issues

    Quote Originally Posted by mo0651 View Post
    How many waste toners have they replaced??? Have you seen the empties??? Is this a toner included contract? Or is your customer selling them on EBAY???

    Yes that is the thing. Toners are included in contract.

    Dont know how can We find his account on eBay???

  10. #10
    Certified Konica Expert 2,500+ Posts
    Konica Minolta Bizhub C554e - Toner Issues

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    Re: Konica Minolta Bizhub C554e - Toner Issues

    print the coverage data on the machine.
    you may need to adjust your click prices based on full coverage.

    i also think there is funny business going on.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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