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  1. #1
    Senior Tech 100+ Posts
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    Konica Minolta Bizhub C554e Stapling Problem

    Hello,

    I want to print on a Konica Minolta Bizhub C554e from the app Preview on my MacBook using the option to staple my printed sheets. The problem is that I can't activate the option to staple my printed sheets. The error message is that it results in a conflict as soon as I activate "Staple" (no matter which option I choose for stapling). Does anybody have an idea why this doesn't work?

    My guess would be that stapling is not compatible with the option binding. The problem is I can't deactivate binding on Mac (I can only choose the binding position). Am I missing something?

    If I print from Adobe Acrobat the menu looks a bit different but the problem is the same as in Preview.
    If I print from a Windows PC it's no problem to active the staple option.

    Versions: macOS 10.14.6, printer driver 5.4.0 (latest version available)

    Thank you!

    Best regards
    Mark

  2. #2
    Master Of The Obvious 10,000+ Posts
    Konica Minolta Bizhub C554e Stapling Problem

    blackcat4866's Avatar
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    Re: Konica Minolta Bizhub C554e Stapling Problem

    I not sure exactly how you do this on a MAC, but it sounds as though you need to configure the driver to show that the finisher is available. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Senior Tech 100+ Posts
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    Re: Konica Minolta Bizhub C554e Stapling Problem

    You're right, the finisher has to be activated, now it works!

    macOS: System Preferences > Printer & Scanners > choose printer > options

    Thank you!

  4. #4
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta Bizhub C554e Stapling Problem

    This is common user mistake that even experienced techs fall in that trap, I'm not saying that I'm experienced with KM, but with Toshibas I was
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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