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  1. #1
    Aging Tech 1,000+ Posts
    C368 faded and enlarged

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    C368 faded and enlarged

    Has anyone had a C368 that intermittently produced copies and prints that are faded and enlarged?
    There are only about 32000 pages on this machine, so all consumables are well within expected yield.
    It does it with both colour and grey scale. To me it could be either printhead or MFP.
    Any insights are appreciated.
    Thanks

  2. #2
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: C368 faded and enlarged

    My choice will be as your. I will start with PH unit.
    Posting a sample would be nice for future references, though.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Master Of The Obvious 10,000+ Posts
    C368 faded and enlarged

    blackcat4866's Avatar
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    Re: C368 faded and enlarged

    How much enlarged? From which paper source? Using the DF?
    Have you given any thought to doing image adjustments? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Aging Tech 1,000+ Posts
    C368 faded and enlarged

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    Re: C368 faded and enlarged

    Quote Originally Posted by blackcat4866 View Post
    How much enlarged? From which paper source? Using the DF?
    Have you given any thought to doing image adjustments? =^..^=
    It shows the symptoms printing and copying, so not isolated to DF. It is intermittent.

  5. #5
    Master Of The Obvious 10,000+ Posts
    C368 faded and enlarged

    blackcat4866's Avatar
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    Re: C368 faded and enlarged

    How much enlarged? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Aging Tech 1,000+ Posts
    C368 faded and enlarged

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    Re: C368 faded and enlarged

    Quote Originally Posted by blackcat4866 View Post
    How much enlarged? =^..^=
    I posted this for a colleague and he just sent me some samples. It appears that it stretches the image off the trail edge and doesn't enlarge the entire image. Paper feed is LEF.SKM_C250i191113120500_0001.jpgSKM_C250i191113120500_0003.jpgSKM_C250i191113120500_0004.jpgSKM_C250i191113120500_0002.jpgThe amount of stretch doesn't seem to be consistent either

  7. #7
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: C368 faded and enlarged

    Posting on behalf of colleague leaves you short handed without proper description.
    Better wait for a while then do it right.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #8
    Aging Tech 1,000+ Posts
    C368 faded and enlarged

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    Re: C368 faded and enlarged

    Quote Originally Posted by tsbservice View Post
    Posting on behalf of colleague leaves you short handed without proper description.
    Better wait for a while then do it right.
    You can see by the images I posted what is happening. Any thoughts?

  9. #9
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    Re: C368 faded and enlarged

    try and stop the copy cycle and see what the image looks on the t-belt, if faded on there it rules out above the belt or start swapping units with another machine to rule out a consumable causing the faded copies or prints.the stretch looks more like a registration problem

  10. #10
    Master Of The Obvious 10,000+ Posts
    C368 faded and enlarged

    blackcat4866's Avatar
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    Re: C368 faded and enlarged

    Were I to take a WAG, I'd guess that the transfer belt was slowing down. Why?:

    Maybe because the primary transfer belt is difficult to turn.
    Maybe because the drive coupler is jumping.
    Maybe because the the clutch that drives the primary transfer belt is slipping.
    Maybe because the motor is slowing.
    Maybe some combination of all four.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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