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  1. #1
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    Question Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    Good day, dear experts ...
    I had the following trouble. During the update, at first glance, everything went smoothly, but was confused by the inscription in front of the SSD item updating N.G. 999999

    At the same time, after updating the firmware, it started, as usual, but issued an error: C-D3A0


    How it happened and now I donít know what to do with it, we never changed the boards, before that everything worked fine, we just decided to update our "granny".
    (My father-in-law says correctly - if it works, donít touch it)


    Since this is a mistake in comparing the counters, I decided to compare the physical and electronic readings, I donít know how it was before, but the mechanical one shows 761 sheets less than the electronic one on the main screen ...


    What to do with it now?

    Oh, yes, in a fit of indignation, I still formatted the hard drive and now the machine asks for movie files, if anyone has a share on 224-454 please share a beer with me!

    From Russia with love

  2. #2
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    You've got very unlucky if you really didn't try to swap boards.

    Error indicates counter error.
    The total counter values provided by the MFP board and the SSD board are different.
    Was the MFP board replaced from another machine?
    If yes, reinstall the original board.
    Test machine to see if the counter comes back.
    If code persists, replace the MFP board (MFPB).
    If the codes continue when installing a used MFPB or refurb board, the SSD and MFPB will need to be replaced as a set.
    There may be corrupted data (counter or otherwise) being passed form the SSD to the MFPB.

    You may have or not have some luck using reset tool, though.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    Quote Originally Posted by tsbservice View Post
    You've got very unlucky if you really didn't try to swap boards.

    Error indicates counter error.
    The total counter values provided by the MFP board and the SSD board are different.
    Was the MFP board replaced from another machine?
    If yes, reinstall the original board.
    Test machine to see if the counter comes back.
    If code persists, replace the MFP board (MFPB).
    If the codes continue when installing a used MFPB or refurb board, the SSD and MFPB will need to be replaced as a set.
    There may be corrupted data (counter or otherwise) being passed form the SSD to the MFPB.

    You may have or not have some luck using reset tool, though.
    The fact is that I am the only user of the machine, since its installation, and these boards have never changed...
    The main question is how to align these counters now?

  4. #4
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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    I of course admit that the dealer at installation changed boards (it is Russia, everything is possible here) but passed more than 5 years, to prove nothing, it is necessary to solve only a problem most...

  5. #5
    Service Manager 2,500+ Posts
    Bizhub c454e Error code C - D3A0 (Afther updating firmware)

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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    You can ignore the movie animation error for now, we can come to that later.

    In CE mode you can copy the SSD to the HDD, try this & reboot.

    Also in CE mode set the HDD uninstalled & reboot do you still get the error.
    Let us eat, drink, and be merry, because tomorrow we may die!

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  6. #6
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    Quote Originally Posted by copier tech View Post
    You can ignore the movie animation error for now, we can come to that later.

    In CE mode you can copy the SSD to the HDD, try this & reboot.

    Also in CE mode set the HDD uninstalled & reboot do you still get the error.
    Hmm, those're good sugsestions but as counters are stored and backed up onto MFPB and SSD I'm afraid HDD tricks in this case won't help.
    I admit I may be wrong and machine can be restored to working state without replacing expensive boards.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    Quote Originally Posted by copier tech View Post
    You can ignore the movie animation error for now, we can come to that later.

    In CE mode you can copy the SSD to the HDD, try this & reboot.

    Also in CE mode set the HDD uninstalled & reboot do you still get the error.

    The most interesting thing is that this is how I lost the movie files ...


    When I could not isolate the error when turning it on with the yellow button, I thought that I should try to copy the SSD to the HDD, the process reached 50% and wrote to me - NG


    After that, the movie files disappeared, the error did not go away ...


    I tried to do it again, the process reached 100% but after rebooting the problem did not solve it ...
    Disabling HDD also does not help, as before D3A0


    I just won’t know what happened and how to fix it.
    Well then for the misfortune ...

    Once again, I will try to describe the entire procedure as detailed as possible, maybe I'm missing something?


    1. There was a fully working device.
    2. The firmware was downloaded from of. site conics.
    3. A flash drive was prepared according to the Service Manual.
    4. The firmware file was extracted to the root of the flash drive.
    5. The USB service port is open and a USB flash drive is inserted.
    6. When flashing, nothing moved, I just made sure that the type of machine was set correctly (for c454e this is 3/0 - it was).
    7. Starting the update, everything went successfully except for the SSD item, it was written loading NG 999999 (or something like that).
    8. Reboot, the machine starts in normal mode and error D3A0 appears on the standard screen for copying and printing.
    9. An attempt to isolate the error through the yellow button when the device is turned on is unsuccessful.
    10. Attempting to copy an SSD to HDD - an error occurred while copying. (Movie files deleted)
    11. Initialization - clearing all data. Successfully, but the error remained.
    12. Another firmware attempt is the same.
    13. A repeated attempt to isolate the error through the yellow button when the device is turned on is unsuccessful.
    14. The second attempt to copy the SSD to the HDD — an error while copying — is now successful, but the error still exists.
    15. Disabling HDD - there is still an error ...

  8. #8
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    Try an older version of firmware?
    SSD seems to be central to this.
    Whatever

  9. #9
    Field Supervisor 500+ Posts
    Bizhub c454e Error code C - D3A0 (Afther updating firmware)


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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    has the SSD firmware already been updated to V6.05

  10. #10
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    Re: Bizhub c454e Error code C - D3A0 (Afther updating firmware)

    Quote Originally Posted by allan View Post
    Try an older version of firmware?
    SSD seems to be central to this.
    Alas, I'm not an engineer and I don't have access to previous firmware versions...

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