We just got a new in box C308 from ACM, it is giving a message of "Developing Unit Installation Error' and "Drum Unit Installation Error". I have checked every where for any missed packing tape, also talked to their tech support and have not been able to resolve this.
Any suggest ?
Thanks,
Dave
Hi Dave, did you follow installation sheet instructions coming with the unit? Never heard about those error messages in the feeld.
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I did. I've went back over them 3 times. On page E-6 step 13 says "remove the protective tape from the developing units"(which there was non) however there was a separate sheet of paper "additional information" which says "the protective tape shown is not attached, the removal procedure is unnecessary". I don't know what I could have missed.
Thanks
Originally Posted by tsbservice
Hi Dave,
Has the machine been in a cold environment? seen random messages when a machine has been left in the van overnight etc.
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For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
It was shipped to us via tractor trailer but has been in our office for about a week, which is climate controlled.
Thanks
Remove the waste toner box and remove the cover behind it. I think there are three screws holding it on. Reseat the connectors on the front side board. If you are getting an error on one of the color drums try swopping it with one of the other drums and see if the problem moves,
there is packing material on top of the black drum during shipping?
some little orange guitar pick looking thing.
We know a thing or two because we've seen a thing or two.
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No dice.
It was removed.
Thanks
Faulty chip? Or Missing chip or connectors not plugged in on board.
Do a trouble reset for good measure.
Whatever
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