Bizhub C224e not detecting firmware

[rrrohan]

SSD came with 6.05m firmware

how do you know that? do they come with paper work to advise this?

[Synthohol]

To update the SSD board, please perform the following.
1. Put the USB memory stick, which includes firmware version G9, into service port and turn the main power switch ON.
Note: Firmware version G9 includes a version update for the SSD board.

• C224e_C284e_C364e_A5C10Y0-F000-G00-G9.exe
• C224e_C284e_C364e_A5C10Y0-F000-G20-G9_LK-101.exe
• C454e_C554e__A5C10Y0-F000-G00-G9.exe
• C454e_C554e_A5C10Y0-F000-G20-G9_LK-101.exe
• 224e_284e_364e_454e_554e_A61F0Y0-F000-G00-G9.exe
• 224e_284e_364e_454e_554e_A61F0Y0-F000-G20-G9_LK-101.exe

2. Wait 2 minutes; Firmware Update screen appears.


3. Verify if the SSD board firmware version is 6.03m as shown above. Once the firmware version is determined, please carefully read the following "SSD Board Firmware Version Notes".

SSD Board Firmware Version Notes

• SSD board firmware 6.01n/6.02n

In cases where a machine is updated which still has SSD board firmware 6.01n/6.02n installed, the SSD Download message will show “NG” because the firmware can only update SSD board firmware 6.03m. In this case please use the USB tool to update the SSD board firmware to version 6.03m, then reinstall the version G9 firmware. SSD board can also be updated to 6.03. The latest version firmware is available for download via One Stop Product Support.

• SSD board firmware 6.03m

If the SSD board firmware version is 6.03m, "Completed" will be displayed for the result. (The SSD firmware will be updated.)

• SSD board firmware 6.05m

In cases where a machine is updated which has already SSD board firmware version 6.05m installed, the SSD Download message will not be shown in the above Firmware Update screen.
Note: If an SSD board has already been received with firmware 6.05m installed, just replace the SSD board as usual. The new SSD boards with firmware version 6.05m can be identified with a green dot on the box as well as by the change of the ID number from 13XXXX to 14XXXX on the Board itself. See below SSD board differences (red outline identifies where to find the location of the ID).

4. After successful update, the Firmware Update screen will indicate "SSD Download Completed" as shown below.
Troubleshooting Error Code 3300/3320
Error code 3300 is caused by the SSD backup failure similar to 3320. Therefore, when this trouble code is indicated in the field, please adhere to the following steps.
1. Turn the main power OFF/ON.
2. Perform HDD format.
3. Use the SSD update tool again.
Note: If the error code still exists on the machine, please replace the SSD board with a new one. After replacing the SSD board, if the new SSD board fails again, it may be physically damaged. Please exchange once again for a new one.

ssd603.pdf

if you need this firmware, become a contributor and ill send you a link.

[rrrohan]

sounds like they pre install 6.05 these days

[Ari007]

To update the SSD board, please perform the following.
1. Put the USB memory stick, which includes firmware version G9, into service port and turn the main power switch ON.
Note: Firmware version G9 includes a version update for the SSD board.

• C224e_C284e_C364e_A5C10Y0-F000-G00-G9.exe
• C224e_C284e_C364e_A5C10Y0-F000-G20-G9_LK-101.exe
• C454e_C554e__A5C10Y0-F000-G00-G9.exe
• C454e_C554e_A5C10Y0-F000-G20-G9_LK-101.exe
• 224e_284e_364e_454e_554e_A61F0Y0-F000-G00-G9.exe
• 224e_284e_364e_454e_554e_A61F0Y0-F000-G20-G9_LK-101.exe

2. Wait 2 minutes; Firmware Update screen appears.


3. Verify if the SSD board firmware version is 6.03m as shown above. Once the firmware version is determined, please carefully read the following "SSD Board Firmware Version Notes".

SSD Board Firmware Version Notes

• SSD board firmware 6.01n/6.02n

In cases where a machine is updated which still has SSD board firmware 6.01n/6.02n installed, the SSD Download message will show “NG” because the firmware can only update SSD board firmware 6.03m. In this case please use the USB tool to update the SSD board firmware to version 6.03m, then reinstall the version G9 firmware. SSD board can also be updated to 6.03. The latest version firmware is available for download via One Stop Product Support.

• SSD board firmware 6.03m

If the SSD board firmware version is 6.03m, "Completed" will be displayed for the result. (The SSD firmware will be updated.)

• SSD board firmware 6.05m

In cases where a machine is updated which has already SSD board firmware version 6.05m installed, the SSD Download message will not be shown in the above Firmware Update screen.
Note: If an SSD board has already been received with firmware 6.05m installed, just replace the SSD board as usual. The new SSD boards with firmware version 6.05m can be identified with a green dot on the box as well as by the change of the ID number from 13XXXX to 14XXXX on the Board itself. See below SSD board differences (red outline identifies where to find the location of the ID).

4. After successful update, the Firmware Update screen will indicate "SSD Download Completed" as shown below.
Troubleshooting Error Code 3300/3320
Error code 3300 is caused by the SSD backup failure similar to 3320. Therefore, when this trouble code is indicated in the field, please adhere to the following steps.
1. Turn the main power OFF/ON.
2. Perform HDD format.
3. Use the SSD update tool again.
Note: If the error code still exists on the machine, please replace the SSD board with a new one. After replacing the SSD board, if the new SSD board fails again, it may be physically damaged. Please exchange once again for a new one.

ssd603.pdf

if you need this firmware, become a contributor and ill send you a link.

My machine came with A5C10Y0-F000-G20-K6 firmware. And 6.05m SSD firmware.

It's not detecting any kind of firmware. If I can flash the reset tool then I can do everything.

My machine's manufacture date is 09-15. And I bought it in March 2016.

It had no problems in terms of colour quality but sensor issues of duplex side disturbed me too much. And the service tech from dealer was not at all familiar with this colour machine issues. He has experience in b/w machines. Sometimes even calls me to solve similar issues faced by him.

The new dealership is fine and the tech is also well aware of this machines. He is out of station now. Have to call him to solve this SSD case.

[Ari007]

how do you know that? do they come with paper work to advise this?

Checked from service menu.

[Ari007]

There is a sign of success. I let the machine just sit turned off with all cables disconnected for two days(actually got busy in other work). On the third day(Saturday) when I turned it on it detected the firmware. K9 worked for me. But hanged in the middle of the installation process. Will try tomorrow. Hopefully issues will be solved. Faced the same issue 6months ago🤣. I'll dump the machine if it shows this problem again😁.