Konica Bizhub C652 Firmware update wont start

[wencron]

hello, i have a really big problem with my Konica bizhub C652 when i check firmware version, there is no code for the MFP controller print controller is blank as shown in the images, when i start the printer i get a c-c172 error code; i already set print controller to 0 same problem, i already just bought the last firmware from www.copierfirmware.co.uk ican't make it boot i got only File NG when i go to the BootUp section please any one can help ? i already get another error : no animation data guide avaible please help me i really need help. thank you


Link to images :

WP-20191009-17-11-17-Pro — imgbb.com
WP-20191009-17-11-20-Pro — imgbb.com
WP-20191009-17-11-48-Pro-1 — imgbb.com

[copier tech]

hello, i have a really big problem with my Konica bizhub C652 when i check firmware version, there is no code for the MFP controller print controller is blank as shown in the images, when i start the printer i get a c-c172 error code; i already set print controller to 0 same problem, i already just bought the last firmware from www.copierfirmware.co.uk ican't make it boot i got only File NG when i go to the BootUp section please any one can help ? i already get another error : no animation data guide avaible please help me i really need help. thank you


Link to images :

WP-20191009-17-11-17-Pro — imgbb.com
WP-20191009-17-11-20-Pro — imgbb.com
WP-20191009-17-11-48-Pro-1 — imgbb.com

Hi,

Try another USB stick max size of 4GB & insure you only have the .tar file on the Pen drive


You can ignore the message "no animation data guide" we can resolve this after the machine is up & working again.

Have you tried to uninstall the HDD and/format or replace it?

[wencron]

hi thank you for the answer, yes i already tried to logicial format the HDD already get the c-c172 error , i dont know how to replace it ( if just using a new HDD i'll try this ).
i thinking the problem is on the usb pen drive i'll try to use different ones.

[copier tech]

hi thank you for the answer, yes i already tried to logicial format the HDD already get the c-c172 error , i dont know how to replace it ( if just using a new HDD i'll try this ).
i thinking the problem is on the usb pen drive i'll try to use different ones.

I have sent you the NVRam reset tool thats worth a try.

[wencron]

i'm trying the tools thanks a lot

[wencron]

---

hi again, already the problem is resolved the printer is working again, the firmware won't boot up because of a little black 2 pin was disconnected from the Motherboard, i have just updated the firmware to the latest and get the konica working well again no problem at all, thank you so much : www.copierfirmware.co.uk the best ! ♥

[copier tech]

---

hi again, already the problem is resolved the printer is working again, the firmware won't boot up because of a little black 2 pin was disconnected from the Motherboard, i have just updated the firmware to the latest and get the konica working well again no problem at all, thank you so much : www.copierfirmware.co.uk the best ! ♥

Thank you for the feedback.

For the record do you have a picture of this black 2 pin connector you can share?

[wencron]

Hi Again, of course this is the black 2 pin that i found disconnected from the MFP mother board, this is why i got File N.G every time and the machine boot directly to the error message she dont read the Pen Drive.
I want to tell you that's the machine is working well but the animation data sign yellow mark " ! " is always on if you can send me the file to install it will be very nice. thanks a lot
The 2 pin connector location on image :

s-l1600.jpg

[copier tech]

Hi Again, of course this is the black 2 pin that i found disconnected from the MFP mother board, this is why i got File N.G every time and the machine boot directly to the error message she dont read the Pen Drive.
I want to tell you that's the machine is working well but the animation data sign yellow mark " ! " is always on if you can send me the file to install it will be very nice. thanks a lot
The 2 pin connector location on image :

s-l1600.jpg

Always good practice to check all connections are erm connected!

Here's a link to your movie file.

This is installed from CE mode system 2 > Install Data Movie (use the USB near the panel NOT the service slot)

https://mega.nz/#!oEd1FaBS!CsBDhbZCs...o6uk8fIqX2Q0XI

[wencron]

Ok Thank you a lot for all.