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  1. #11
    Aging Tech 1,000+ Posts
    C364e & C224e Electric Shock Sound at left hand side

    copier addict's Avatar
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    Re: C364e & C224e Electric Shock Sound at left hand side

    There is a bulletin concerning this issue.

    Problem
    Abnormal faint buzzing/crackling noise.

    Solution
    CAUSE: Transformer on the DCPS.

    SOLUTION: Perform the following setting in Service Mode.
    1. Enter Service Mode.
    2. Select Machine.
    3. Select Heater Control Level.
    4. Set from Level 1 to Level 4.
    5. Power machine OFF/ON.




    I have tried this "fix" on several machines. It has actually solved the problem a couple times.

  2. #12
    Trusted Tech 50+ Posts
    C364e & C224e Electric Shock Sound at left hand side

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    Re: C364e & C224e Electric Shock Sound at left hand side

    Quote Originally Posted by copier addict View Post
    There is a bulletin concerning this issue.

    Problem
    Abnormal faint buzzing/crackling noise.

    Solution
    CAUSE: Transformer on the DCPS.

    SOLUTION: Perform the following setting in Service Mode.
    1. Enter Service Mode.
    2. Select Machine.
    3. Select Heater Control Level.
    4. Set from Level 1 to Level 4.
    5. Power machine OFF/ON.




    I have tried this "fix" on several machines. It has actually solved the problem a couple times.
    Do you have the bulletin to shaee wirh me ?

  3. #13
    Field Supervisor 500+ Posts
    C364e & C224e Electric Shock Sound at left hand side

    copiertec's Avatar
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    Re: C364e & C224e Electric Shock Sound at left hand side

    Quote Originally Posted by denvertan View Post
    Do you have the bulletin to shaee wirh me ?
    Copier Addict just offered you a solution to your problem! Now you ask him for the TSB? How about thanking him and trying what he has suggested! ... After all it was just Thanksgiving here in the USA.

  4. #14
    Aging Tech 1,000+ Posts
    C364e & C224e Electric Shock Sound at left hand side

    copier addict's Avatar
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    Re: C364e & C224e Electric Shock Sound at left hand side

    Quote Originally Posted by denvertan View Post
    Do you have the bulletin to shaee wirh me ?
    That is the bulletin, I just copied and pasted it here.

  5. #15
    Technician
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    Re: C364e & C224e Electric Shock Sound at left hand side

    Quote Originally Posted by copier addict View Post
    There is a bulletin concerning this issue.

    Problem
    Abnormal faint buzzing/crackling noise.

    Solution
    CAUSE: Transformer on the DCPS.

    SOLUTION: Perform the following setting in Service Mode.
    1. Enter Service Mode.
    2. Select Machine.
    3. Select Heater Control Level.
    4. Set from Level 1 to Level 4.
    5. Power machine OFF/ON.


    I have tried this "fix" on several machines. It has actually solved the problem a couple times.
    If you switch to Level 4, you will hear less or no sound.

  6. #16
    Trusted Tech 50+ Posts
    C364e & C224e Electric Shock Sound at left hand side

    denvertan's Avatar
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    Talking Re: C364e & C224e Electric Shock Sound at left hand side

    Thank you all for such great help.

    I am really really appreciating all help given to me.

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