Results 1 to 5 of 5

Thread: C368 and IC-416

  1. #1
    Junior Member
    Join Date
    May 2017
    Posts
    4
    Rep Power
    0

    C368 and IC-416

    Hi

    I have truble with this combo. It have worked fina couple of years but after uppdate to Firmware 4.2 (from 3.2) to get use of the long life black drums er are getting prints that just spools in the waiting que on the Fiery and don't get printed. This only happens when the printer have been idle for som time.

    I have tried to shut off the week timer, sleep mode and all that but no differens. I have also tried to downgrade to 3.2 again but the problem is still there. I have reinstalled the Fiery to 1.1 but no luck.

    The only thing that get it working again is reboot of Fiery and the reboot the printer.

    Anybody had this problem and can help me?

  2. #2
    Service Manager 2,500+ Posts
    C368 and IC-416

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    north jersey
    Posts
    2,551
    Rep Power
    59

    Re: C368 and IC-416

    just to ask, have you logged into the fiery web page and completed the setup?
    are any consumables over life?
    are the print drivers correct with the correct LPR port and Print as the queue name?
    disable SSL3 on the copier?
    did you change bit switch 25 to B0 with 4.2 FW?
    in utility system info does the proper 172.17.249.2 IP show? (not its real address, just displays so you know the copier got its IP from the Fiery.)
    a lot of ground to cover here.
    If you dont have a contributor badge, dont ask me for firmware or manuals.

  3. #3
    Junior Member
    Join Date
    May 2017
    Posts
    4
    Rep Power
    0

    Re: C368 and IC-416

    Thanks for the reply, please see the answers below

    Quote Originally Posted by Synthohol View Post
    just to ask, have you logged into the fiery web page and completed the setup?
    *Yes

    are any consumables over life?
    *Not that I know, KM have remove the consumable view from the menus but the drums, transfer belt and fuser where change not that long ago.

    are the print drivers correct with the correct LPR port and Print as the queue name?
    *Yes, nothing have change on the computers before or after this problem started.

    disable SSL3 on the copier?
    *Not sure, don't think so... Is that a problem?

    did you change bit switch 25 to B0 with 4.2 FW?
    *1Yes

    in utility system info does the proper 172.17.249.2 IP show? (not its real address, just displays so you know the copier got its IP from the Fiery.)
    *The Fiery and the printer have separate Ethernet cables from the switch, they have always had this setup and everything have worked without problem the last 2 years.
    a lot of ground to cover here.

  4. #4
    Junior Member
    Join Date
    May 2017
    Posts
    4
    Rep Power
    0

    Re: C368 and IC-416

    NO one have any more tips?

  5. #5
    Technician Leyahné's Avatar
    Join Date
    Feb 2016
    Location
    Jhb
    Posts
    30
    Rep Power
    9

    Re: C368 and IC-416

    Check on one of the pc's if the users have not setup the drivers to send permanently to the held que. Also check using workstation command what the fiery is setup to do.

    Sent from my SM-N960F using Tapatalk

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here