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  1. #11
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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    Quote Originally Posted by blackcat4866 View Post
    Sorry, I don't know the exact keystrokes off the top of my head. I don't get to do it often enough. Ok, I'll try:

    On each PC: Start > search "Devices and Printers" > select print driver > Print Queue > Printer > Properties > Preferences > Basic > Authentication/Account Track > ... I think you can figure it out from here.

    =^..^=

    Yes, this is how I've had people verify for printing - the issue is they have to do it EVERY time they want to print - I'm looking for a way for them to do it once per logon/day/whatever per user. Printer Issue.jpg
    If you look at the screen shot - it kind of illustrates it. I want users to only have to enter that password once. I KNOW this is possible, because that's how it was set up before I turned off the account track setting.

    Super frustrating. I feel like i don't have enough knowledge to properly illustrate my problem...probably why I'm not IT. lol, ugh.

  2. #12
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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    Quote Originally Posted by rrrohan View Post
    Attachment 44340

    are you sure popup authentication dialogue when printing isnt ticked

    never mind i re read everything and see you have already looked

    Yeah, all of those options are left "unchecked"/"not marked".

  3. #13
    Service Manager 1,000+ Posts
    Konica Minolta BizHub C458 - Account track / verify issues


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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    what driver are you running?

    not the universal driver?

    what pc enviroment is it, terminal server or anything?

    are the drivers local installs or from the server

  4. #14
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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    Quote Originally Posted by rrrohan View Post
    what driver are you running?

    not the universal driver?

    what pc enviroment is it, terminal server or anything?

    are the drivers local installs or from the server

    So those are all questions I was nervous about as I'm not exactly sure on the answers...


    I don't know what the universal driver is. >.<

    Driver name: KONICA MINOLTA C658SeriesPCL
    Driver Type: Type 3 - User Mode
    Driver version: 10.1.1.0

    That's what I've got on the windows printer test page I did. Then there's a number of additional print driver files listed, about 20 of them.

    As far as environment, I've no idea. Sorry I'm not much help, this is probably my issue to begin with! lol.

  5. #15
    Master Of The Obvious 10,000+ Posts
    Konica Minolta BizHub C458 - Account track / verify issues

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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    I'm guessing that these drivers are on a server somewhere and endusers settings are not saved at log-off. That's one step past my experience/expertise. One of the IT guys will have to take it from here. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #16
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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    Quote Originally Posted by blackcat4866 View Post
    I'm guessing that these drivers are on a server somewhere and endusers settings are not saved at log-off. That's one step past my experience/expertise. One of the IT guys will have to take it from here. =^..^=

    I think you may be right about endusers' settings not saved at log-off, due to them having to re-enter their account password the next day.

    Maybe this is for the IT guys after all. I was just hoping to correct my mistake without having to bother him/them. lol.

    Thanks though!

  7. #17
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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    I wonder if you are entering the authentication info while the documnet (PDF, Doc, xlsx ect) is opened. It looks like your driver settings are correct.. Be sure you are setting these "preferances" from control panel/devices and printers/print preferances. As a test, what happens to the other preferances you may set (2 sided, Auto color ect) do they revert back to the original settings as well? E

  8. #18
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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    Quote Originally Posted by emujo2 View Post
    I wonder if you are entering the authentication info while the documnet (PDF, Doc, xlsx ect) is opened. It looks like your driver settings are correct.. Be sure you are setting these "preferances" from control panel/devices and printers/print preferances. As a test, what happens to the other preferances you may set (2 sided, Auto color ect) do they revert back to the original settings as well? E
    So I just did a test where I used my account verify number, set to single side print, color. When I try the second time, I went in and saw that the settings I had changed reverted back to two-sided print, auto color, etc.

    I have been setting the preferences from the control panel/devices. I have also tried to set them from within programs as well, but nothing sticks.

  9. #19
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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    Try one more local copy of the driver..Be sure to install ...

    1. Add local printer using TCP/IP or host name radio button selected
    2. On the next screen do not use the Auto Detect choice, use TCP/IP device, and ensure Query printer is NOT checked.
    3. Finish install and test if preferences will save

    There seems to be an issue with the Auto Detect device type and Windows..

  10. #20
    Trusted Tech 50+ Posts
    Konica Minolta BizHub C458 - Account track / verify issues

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    Re: Konica Minolta BizHub C458 - Account track / verify issues

    Maybe you can check in CE Mode does the HDD is set to "Installed"
    I once have this issue where it set to "NOT Installed" and Account Tracking verification is failed.

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