Customer said the machine would not recognize paper on glass unless she rebooted every time. When I arrived, I could put it on the glass and move it to different positions and it seemed to work fine . Detected all sizes of paper. I did it 15 times. Then made a copy, and now it sees nothing on the glass until you reboot. I tried loading firmware but it would not take. Going back with different thumb drive tomorrow. Wanted to know if anyone had seen this before.
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