KM Bizhub C224

[ShibaMom]

Glad to find this forum. I am having an issue with a C224 and cannot figure out what is going on. This printer is at church and we upgraded our internet from AT&T DSL to fiber. The KM installer used a Silex wireless bridge to make it seen on the network. I have configured that and it shows as connected on the modem. If i attempt printing via network, it says "printer is offline" yet the Silex is clearly connected. If i hardwire directly to a laptop, the laptop sees it and the printer shows as being "idle." If i attempt printing anything, it goes from idle to one document printing back to idle in 2 seconds. After clicking on print, the light comes on on the printer as expected but goes back off and never prints. It never shows a print job in queue. I have tried a static IP, removing/adding printer, stopping/starting print spool, rebooting, and everything else. A tech came today and had no idea what to do. I would so appreciate help in this. I can print a document from my home printer and print from that but that is it. Thank you in advance


Robin

[Synthohol]

initialize the network settings and try again.

[Phil B.]

initialize the network settings and try again.

+1 to this suggestion.

[blackcat4866]

Do you have any sort of authentication or account track set up on the machine? The most obvious possibility is that the IP range has changed with the new router, and your printer is still on the old IP range. =^..^=

[ShibaMom]

initialize the network settings and try again.

Thank you for your reply. I will try this first thing Thursday morning. I had checked the IP address range to make sure nothing had changed there but hadn't considered this


Robin

[emujo2]

The C224 is pretty old, I have a hunch you also updated your workstations/laptops..If so you may need a driver update The simple changing of a router (as long as the schema remains the same) should not affect printing..If the driver is showing OFFLINE, then this is a normal symptom that results when the SNMP protocol no longer talks to the print driver. I would start by deleting any old c224 drivers and adding the latest c224/c224e drivers. Under printer properties/config tab you should be able to querry the printer for it's accessories. If you get a failure message, this is the problem (again assuning IP schema hasn't changed). You will need to determin why the drriver can no longer talk to the printer. You may havbe some new anti virus software on the new router..ensure snmp traffic is allowed, along with port 91XX. E

[ShibaMom]

Do you have any sort of authentication or account track set up on the machine? The most obvious possibility is that the IP range has changed with the new router, and your printer is still on the old IP range. =^..^=

No authentication or track settings. I checked the IP range immediately to make sure that was okay. I have been trying to figure this out since Friday but will initialize the network settings and see if that solves the issue. Thank you for your reply

[Synthohol]

meant to ask, can you bring up the copiers web page from a local PC?

[copyman]

Unless I missed it can you ping the IP address? If initilizing the network settings don't work I would iniltilize all settings in the admin mode. This should clear any setting that would lock network. Backup all the settings first to a jump drive

[ShibaMom]

meant to ask, can you bring up the copiers web page from a local PC?

I can via USB right now