problem with firmware KONICAMINOLTA BIZHUB C360

[tecnomarco]

I was updating the firmware of the konicaminolta c-360 while the controller update was in progress and the writing "dowload n.g." appeared and the "red" print button remained while all the other items updated them all ... now the hourglass appears and it does not restart can you do something? can anyone give me a suggestion thank's

[Phil B.]

I was updating the firmware of the konicaminolta c-360 while the controller update was in progress and the writing "dowload n.g." appeared and the "red" print button remained while all the other items updated them all ... now the hourglass appears and it does not restart can you do something? can anyone give me a suggestion thank's

1) are you sure you uploaded the correct firmware?

2) what problems did you have to require update?

3) did you follow the process EXACTLY when preforming the update?

4) how did you perform the update?

I know there was multiple discussions on this machine with that issue. Have you checked out the other threads?

[tecnomarco]

thank Phil.. i have bought this copier but language italy is missing, this is the firmware A0EDFW , via rear USB port but SCANNER IS OK ...ADF IS OK..ECC... MFC CONTROLLER ....DOWNLOAD N.G.

[Synthohol]

yeah, upgrade to a supported machine.
parts, supplies and support have ended last month.

[tecnomarco]

can someone give me a firmware previous to this or suggest a solution thanks

[tecnomarco]

I tried to reformat the 4 GB key the copier tries to update the firmware but after a minute the word DOWLOAD N.G. reappears.

[copier addict]

thank Phil.. i have bought this copier but language italy is missing, this is the firmware A0EDFW , via rear USB port but SCANNER IS OK ...ADF IS OK..ECC... MFC CONTROLLER ....DOWNLOAD N.G.

One of the items will show NG. Meaning, most will show OK, but one of the items will not be downloaded. Maybe fax or finisher. Check the second page on the firmware download screen. Sometimes if you uncheck all the ones that downloaded properly and just check the one that didn't it will work.

[tecnomarco]

the second screen is empty, and I also tried to download only the MFC CONTROLLER firmware but it does the same problem

[Synthohol]

disconnect the finisher, doc feeder, additional paper feed cabinet, fax and try again.

[tecnomarco]

thank, for your suggestion but t doesn't work i did as you suggested