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  1. #1
    Service Manager 1,000+ Posts tsbservice's Avatar
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    USB thumb drive does not work with 4,4e,8,8e or i Series

    As I read many threads here that FW updates going wrong way or techs have to use twisted workarounds to update the FW, fellow techs be aware of information below:

    Windows formatting may prevent USB thumb drive from being read correctly and will fail if used to flash firmware on 4,8 or i series MFPs
    - Sometimes error messages dealing with Write Protection, or unreadable disk, etc may occur
    - When inserted into the machines the firmware will simply not load, or not load properly

    How to and program to format the USB thumb drive cleanly are to be found in KBA00053111

    Basically don't use Windows to format thumb drive but other utilities, if needed use comand prompt to clean the thumb drive and reset the MBR.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  2. #2
    Service Manager 1,000+ Posts
    USB thumb drive does not work with 4,4e,8,8e or i Series


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    Re: USB thumb drive does not work with 4,4e,8,8e or i Series

    Quote Originally Posted by tsbservice View Post
    As I read many threads here that FW updates going wrong way or techs have to use twisted workarounds to update the FW, fellow techs be aware of information below:

    Windows formatting may prevent USB thumb drive from being read correctly and will fail if used to flash firmware on 4,8 or i series MFPs
    - Sometimes error messages dealing with Write Protection, or unreadable disk, etc may occur
    - When inserted into the machines the firmware will simply not load, or not load properly

    How to and program to format the USB thumb drive cleanly are to be found in KBA00053111

    Basically don't use Windows to format thumb drive but other utilities, if needed use comand prompt to clean the thumb drive and reset the MBR.
    Thanks for the heads up. I looked on dealer website and could not find that bulletin. Can you PM it to me or point me in right direction. K/M site is so weird to search stuff!

    Thanks again

  3. #3
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    Re: USB thumb drive does not work with 4,4e,8,8e or i Series

    Use GUIFormat to format it in FAT32. If the USB drive doesn't work after this, you might need to get another USB drive.

    You can get it from here:
    Ridgecrop Consultants Ltd

  4. #4
    KonicaMinolta Senior Tech 250+ Posts srvctec's Avatar
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    Re: USB thumb drive does not work with 4,4e,8,8e or i Series

    We just started using rufus to format thumb drives since Windows is a no no. rufus is open source and works well with a portable version that doesn't need installing.

    Rufus
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2000.

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