Page 1 of 2 12 LastLast
Results 1 to 10 of 13
  1. #1
    Technician
    Join Date
    Jan 2019
    Location
    Fort Collins, CO
    Posts
    24
    Rep Power
    3

    C224e-No response from NIC

    Got one for us guys, that has me in circles. We have a C224e that does not respond to pring commands and does not pick up a DHCP address. Wired directly to MFP from laptop and still nothing. The NIC acticity and connection leds are both flickering/on. Have initialized, updated firmware, ran individual tests and machine network does not respond. Any advice on what else to try.

    Many thanks!

    Rewind!

  2. #2
    Service Manager 5,000+ Posts
    C224e-No response from NIC

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    6,738
    Rep Power
    132

    Re: C224e-No response from NIC

    Quote Originally Posted by Rewind! View Post
    Got one for us guys, that has me in circles. We have a C224e that does not respond to pring commands and does not pick up a DHCP address. Wired directly to MFP from laptop and still nothing. The NIC acticity and connection leds are both flickering/on. Have initialized, updated firmware, ran individual tests and machine network does not respond. Any advice on what else to try.

    Many thanks!

    Rewind!
    have you tried a new CAT5/6 cable?

    what cable did you use from lapper?

    is it set for DHCP?

    have you tried static?

    is the addy within the network ranges?

    DNS set correctly?

    very little info on a connectivity issue.

  3. #3
    Technician
    Join Date
    Jan 2019
    Location
    Fort Collins, CO
    Posts
    24
    Rep Power
    3

    Re: C224e-No response from NIC

    Quote Originally Posted by Phil B. View Post
    have you tried a new CAT5/6 cable?

    what cable did you use from lapper?

    is it set for DHCP?

    have you tried static?

    is the addy within the network ranges?

    DNS set correctly?

    very little info on a connectivity issue.
    Confirming, that we have tried different network cables. Laptop has a NIC adapter that autoswitches (straight/crossover). It was set to DHCP, but did not pick up and address from the server, set a manual address within the class C subnet currently used in network and did not ping back. DNS should not matter as I am pining direct IP addresses, but they are set correctly.

    I almost think the nic on the board went bad....

    Thanks for your time!

    Rewind!

  4. #4
    Service Manager 1,000+ Posts
    C224e-No response from NIC


    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    2,109
    Rep Power
    73

    Re: C224e-No response from NIC

    The symptoms you describe could be a bad MFP board which has the net built in. Last summer lost 4 in same building to lightning storm. Copiers were on good surge protectors but surge came through the network cable. Copiers worked fine, network port lights blinking, etc but could not print or scan.

    Tip to all, if using the good surge protectors that have the network & phone protection on them take advantage and use them! Could save you a lot of money! Just need a few extra short cables. I learned the hard way.

    Hytec dealer services repairs the MFP boards for around $400

  5. #5
    Technician
    Join Date
    Jan 2019
    Location
    Fort Collins, CO
    Posts
    24
    Rep Power
    3

    Re: C224e-No response from NIC

    Quote Originally Posted by copyman View Post
    The symptoms you describe could be a bad MFP board which has the net built in. Last summer lost 4 in same building to lightning storm. Copiers were on good surge protectors but surge came through the network cable. Copiers worked fine, network port lights blinking, etc but could not print or scan.

    Tip to all, if using the good surge protectors that have the network & phone protection on them take advantage and use them! Could save you a lot of money! Just need a few extra short cables. I learned the hard way.

    Hytec dealer services repairs the MFP boards for around $400
    Thank you for your input! We normally alreayd send out boards out to Hytec, was thinking if there was anything else on the MFP side that we could try. I had read that there was a NIC reset which involved the NVRAM, but Im not to sure how this procedure works, and dont have the flash files needed, so Hytec it is!

    Thanks again for your time!

    Rewind!

  6. #6
    Service Manager 1,000+ Posts
    C224e-No response from NIC

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    north jersey
    Posts
    2,493
    Rep Power
    56

    Re: C224e-No response from NIC

    does the config page print? what IP does it show? is PSWC on in admin mode?

  7. #7
    Service Manager 5,000+ Posts
    C224e-No response from NIC

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    6,738
    Rep Power
    132

    Re: C224e-No response from NIC

    Compact Solutions 120 - 208V Power Filter surge/net


    Hey ReWind! check these folks out.. USA made... even have digital analyzers that you can copy info to PC store/print an hand to customer.. even offer engineer support to analyze the reading you have Q's about

    enVision IC 120 - 208V Predictive Analysis Software

  8. #8
    Field Supervisor 500+ Posts
    Join Date
    Mar 2012
    Posts
    955
    Rep Power
    31

    Re: C224e-No response from NIC

    Quote Originally Posted by Synthohol View Post
    does the config page print? what IP does it show? is PSWC on in admin mode?
    Yes, and if the IP starts with 169 that is a common unresolved IP

    Is the light turning on the NIC when you plug in the ethernet cord?

    What controller do you have set in Service Mode? No Fiery, right?

    Shot in the dark: there used to be a NIC reset tool (FW) on the other models, not sure about these "new" MFPs.

  9. #9
    Service Manager 1,000+ Posts
    C224e-No response from NIC

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    north jersey
    Posts
    2,493
    Rep Power
    56

    Re: C224e-No response from NIC

    is the laptop you directly connect using the same first 3 octets of the IP?

  10. #10
    Service Manager 1,000+ Posts
    C224e-No response from NIC


    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    2,109
    Rep Power
    73

    Re: C224e-No response from NIC

    Not sure it would be a good idea to use the NVRAM reset tool if you are going to be putting in a repaired / cleansed board from Hytec or another machine. It makes it so much easier if you use the original NVRAM when replacing the MFP board.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here