I have a costumer that has C300i. they have had it for quite a while. They do use user authentication. The ones that uses mac computers and I Phones can no longer print to the copier. It shows off line or never prints. look in the job list, nothing there from a mac since Monday morning. Updated the firmware to G00-75 and rechecked sleep and power settings--all good. turn off authentication, still will not print. The drivers were downloaded and install from KM site. Using a MAC, I can get on the pagescope. Now the part that has me stumped, ALL PCs print fine with zero problems. What am I missing? I know some mac but not a clue on this issue. Thanks.
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