Results 1 to 9 of 9
  1. #1
    Senior Tech 250+ Posts
    Join Date
    Jul 2009
    Location
    Den Bosch
    Posts
    280
    Rep Power
    0

    Bizhub C227 printing problems

    Hi,

    Got this machine installed @customer.
    It has problems with connectivity, sometimes it is offline.
    And prints, mostly PDF's coming slow.
    given in the end a time out problem.
    Also the operation panel responds slow when trying te get for example in the service mode, keys reacts slow.

    changed drivers, cables . . . No results.

    sending an PDF with the exact same driver to another C227 in the network no problems.

    Someone a clue here?

    Thanks in advance

  2. #2
    KonicaMinolta Senior Tech 250+ Posts srvctec's Avatar
    Join Date
    Oct 2009
    Location
    Central Kansas
    Posts
    348
    Rep Power
    29

    Re: Bizhub C227 printing problems

    You failed to mention what version of F/W and what Function version the machine is at. Put the latest F/W on and set FV properly and see if that helps.
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2000.

  3. #3
    Service Manager 5,000+ Posts
    Bizhub C227 printing problems

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    7,218
    Rep Power
    145

    Re: Bizhub C227 printing problems

    Quote Originally Posted by GeorgeBest View Post
    Hi,

    Got this machine installed @customer.
    It has problems with connectivity, sometimes it is offline.
    And prints, mostly PDF's coming slow.
    given in the end a time out problem.
    Also the operation panel responds slow when trying te get for example in the service mode, keys reacts slow.
    changed drivers, cables . . . No results.
    sending an PDF with the exact same driver to another C227 in the network no problems.
    Someone a clue here?
    Thanks in advance
    are you sure there is no conflict of IP?

    is the port used a WSD? (BIG NO NO )

    seeing how you haven't stated net config.. we'd be pissing in the dark to give further advice.

  4. #4
    Senior Tech 250+ Posts
    Join Date
    Jul 2009
    Location
    Den Bosch
    Posts
    280
    Rep Power
    0

    Re: Bizhub C227 printing problems

    No WSD, no conflict . . .


    Quote Originally Posted by Phil B. View Post
    are you sure there is no conflict of IP?



    is the port used a WSD? (BIG NO NO )

    seeing how you haven't stated net config.. we'd be pissing in the dark to give further advice.

  5. #5
    Senior Tech 250+ Posts
    Join Date
    Jul 2009
    Location
    Den Bosch
    Posts
    280
    Rep Power
    0

    Re: Bizhub C227 printing problems

    Latest F/W
    version 4.2 (both)

    Quote Originally Posted by srvctec View Post
    You failed to mention what version of F/W and what Function version the machine is
    at. Put the latest F/W on and set FV properly and see if that helps.

  6. #6
    Service Manager 1,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    1,705
    Rep Power
    81

    Re: Bizhub C227 printing problems

    Quote Originally Posted by GeorgeBest View Post
    Hi,

    Got this machine installed @customer.
    It has problems with connectivity, sometimes it is offline.
    And prints, mostly PDF's coming slow.
    given in the end a time out problem.
    Also the operation panel responds slow when trying te get for example in the service mode, keys reacts slow.

    changed drivers, cables . . . No results.

    sending an PDF with the exact same driver to another C227 in the network no problems.

    Someone a clue here?

    Thanks in advance
    Why print driver and Ethernet cable when machine panel isn't responsive?
    First you can do is to run full diagnostics, maybe then Initialize all data.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Field Supervisor 500+ Posts Bix's Avatar
    Join Date
    Apr 2018
    Location
    Berlin
    Posts
    844
    Rep Power
    18

    Re: Bizhub C227 printing problems

    If the MFP goes offline, disable the SNMP port from the driver "Printer properties - Ports - Configure port ... - SNMP Status Active: remove the flag"


    For speed, I imagine that the C227 first wants to receive the whole PDF file and then starts printing, right? If so, just change these two settings in the driver:
    1. Printing preferences - Finishing - Paper layout: Productivity priority.
    2. Printing preferences - Quality - Bottom right "Font settings ..." - Download printer fonts: Image. Also remove the "Use printer fonts" flag.

  8. #8
    Service Manager 2,500+ Posts
    Bizhub C227 printing problems

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    4,083
    Rep Power
    79

    Re: Bizhub C227 printing problems

    Quote Originally Posted by GeorgeBest View Post
    Hi,

    Got this machine installed @customer.
    It has problems with connectivity, sometimes it is offline.
    And prints, mostly PDF's coming slow.
    given in the end a time out problem.
    Also the operation panel responds slow when trying te get for example in the service mode, keys reacts slow.

    changed drivers, cables . . . No results.

    sending an PDF with the exact same driver to another C227 in the network no problems.

    Someone a clue here?

    Thanks in advance
    The fact that the operation panel is slow to respond you can rule out the network & drivers etc.

    You are on the latest function version 4.2 so as a test try disconnecting the HDD does the screen become more responsive?

    When the HDD start to fail they can "drag down" the rest of the machine making it perform slowly.

    If this improves back up the address book & format the HDD, its preferable to do a physical format however this can take hours to complete.


    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  9. #9
    Field Supervisor 500+ Posts Bix's Avatar
    Join Date
    Apr 2018
    Location
    Berlin
    Posts
    844
    Rep Power
    18

    Re: Bizhub C227 printing problems

    Typically, the 227 and C227 do not have a responsive screen like a bizhbu C258. In fact, the C227 / 227 have a sensitivity very similar to the first touch screens of smartphones. We need to interpret well "it is not very reactive". The screen often requests the stylus for good accuracy.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here