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  1. #1
    Senior Tech 100+ Posts
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    C300i 30-03 Jam code

    Hi Folks,
    We have a C300i right out of the box that jams. It does one sided real nice, when we go to use duplex, it may do one okay, sometimes, but it will never do two pages with a jam code of 30-03. It came with firmware 45 on it and we upgraded it to 75. What is really strange is that is wraps the paper around the the sync-roller! It folds it in half and it is around the roller. Have not been to class on this yet so I cant call into KM. Just wondering if any have seen this?

    Thanks
    KEN

  2. #2
    Senior Tech 100+ Posts
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    Re: C300i 30-03 Jam code

    I was wondering that nobody has this problem either. When setting up the machine i had duplex paper jam on 3 or 4 devices ... But only one duplex jam and after they run and run and run.
    The paper was stopped after the fuser and was curled... maybe the switch guide.

  3. #3
    KonicaMinolta Senior Tech 250+ Posts srvctec's Avatar
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    Re: C300i 30-03 Jam code

    Same result from each paper source (all trays including bypass)?

    Is there any additional paper cabinet attached?
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2000.

  4. #4
    Field Supervisor 500+ Posts
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    Re: C300i 30-03 Jam code

    Check the guide on the transfer belt is clipped in properly.

    The paper could be catching there. Happens more on the second side due to paper curl.

  5. #5
    Senior Tech 100+ Posts
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    Re: C300i 30-03 Jam code

    There is only the two trays on the machine and it is only jamming when long edge feed is used 8.5x11. When we feed it short feed it runs good. It happens before the fuser and transfer. It paper is folded almost in half, about an inch shy of a half fold.
    So was on the phone with KM this morning, managers number, about an hour and a half. So we took the registration unit from a machine that we have in our showroom and put it in this machine. It works! So now to get a reg unit from KM and maybe a payment for the time that we put in to set this up!! Yea right!!

    Thanks
    KEN

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