C258 Change Drum Units message with 30% life remaining

[copier tech]

Hello again,

The technician keeps delaying me from one day to another, because as i suspected, he doesn't know what to do to it, so right now i don't know what to do anymore.

Please help me find a way to fix it, i refuse to think that this is its end, i'm next to it, available to try anything!

Thank you.

Attachment 44755

P.S. It doesn't even print black/white, just displays a small message "Stop Printing".

This is a simple fix from CE mode you can disable this warning & enable colour printing.

This is explained in the service manual.

[looper]

I tried to disable the error from Service Mode, but it still doesn't print, just displays "Stop Printing".

Only thing it prints, its the consumables list.

[copier tech]

I tried to disable the error from Service Mode, but it still doesn't print, just displays "Stop Printing".

Only thing it prints, its the consumables list.

What exactly did you do in CE mode?

You need to change the life stop settings.

[looper]

I used the EnhancedSecurity menu to turn off all Life Stop options.

The technician finally arrived, did a factory reset and left, without testing the printing function. Now i'm redoing all the Acct. Track settings and will test it asap.

A new message is now being displayed "No animation guide available, contact your technician" or something like that and the left orange led keeps blinking, he said is no problem and left...

I'll finish the settings and let you know how it goes.

[tsbservice]

I used the EnhancedSecurity menu to turn off all Life Stop options.

The technician finally arrived, did a factory reset and left, without testing the printing function. Now i'm redoing all the Acct. Track settings and will test it asap.

A new message is now being displayed "No animation guide available, contact your technician" or something like that and the left orange led keeps blinking, he said is no problem and left...

I'll finish the settings and let you know how it goes.

You need to install Movie data but that's not fatal machine should work.

[Synthohol]

The technician finally arrived, did a factory reset and left, without testing the printing function. Now i'm redoing all the Acct. Track settings and will test it asap.

A new message is now being displayed "No animation guide available, contact your technician" or something like that and the left orange led keeps blinking, he said is no problem and left...

You didn't pay this clown did you?
That's horseshit.

[Phil B.]

You didn't pay this clown did you?
That's horseshit.

+1

I'd be up his bosses caboose until I had a competent tech out there and TOTALLY fixed and tested each function!

and if no resolve there, document everything and report dealership to KM corp. see how faast they get it fixed then!

I might ding their BBB rating if they were pissy to me .

[looper]

Oh yeah, I paid him for his "intervention"... because i thought this will finally fix it and wanted to get it done, but no such luck.

Now i can scan to smb and color copies, so something is working, but the most important part, the printing, this is still dead with the same symptoms (print job sent from Windows, but doesn't reach the printer, it doesn't even show in the printer's Job list, no signs of life.)

This is the firmware info, got it from the web page, which works great.

MFP Card Version	A7PU0Y0-F000-G00-S1
MFP Controller BOOT Program	A7PU0Y0-1E00-G00-06
MFP Controller Linux Base	Linux-3.10.40
MFP Controller Kernel Program	A7PU0Y0-1C00-G00-D2
MFP Controller SubSet	A7PU0Y0-1F00-G00-R1
MFP Controller	A7PU0Y0-0100-G00-S1
MFP Controller System	A7PU0Y0-1000-G00-S1
MFP Controller Print Controller
MFP Controller Print Controller Font
MFP Controller Print Controller Demo Page	A7PU0Y0-3E00-G00-00
Image Reader Controller	A7PU0Y0-8600-G00-D1
MFP Controller MIO	A7PU0Y0-5000-G02-B7
Operation Panel Message Data	A7PU0Y0-8100-G00-R4
MFP Controller PIC	A7PU0Y0-8200-G00-F0
MFP Controller PIC Image Parameter	A7PU0Y0-8A01-G00-02
MFP Controller Thread Image Parameter	A7PU0Y0-8B01-G00-03
MFP Controller IR Image Parameter	A7PU0Y0-8C01-G00-15
Finisher
Machine Controller	A7PU0Y0-0200-G00-36
Machine Controller BOOT	A7PU0Y0-0210-G00-01
Machine Controller Printer	A7PU0Y0-0220-G00-31
Machine Controller Media	A7PU0Y0-0230-G00-03
Machine Controller IO	A7PU0Y0-0240-G00-00
Machine Controller Scanner	A7PU0Y0-0300-G00-08
ADF	A87R0Y0-0024-G00-35
Fax Board Controller1
Fax Board Controller2
Fax Board Controller3
Fax Board Controller4
SD
DSC1
DSC2
Panel CPU	A7PU0Y0-8900-G30-04
SCB	A7AH0Y0-1A00-G00-05
Power Sub-CPU	A7AH0Y0-1900-G00-81
SATA Controller	A7AH0Y0-6403-G00-04
Integrated Printer Driver Version	5-4.1b-0-G00-11
Movie Data
Voice Data
Dictionary Data
OCR Library
Authentication Customize Data
Panel Sound Data	A7PU0Y0-C200-G00-00
Loadable Device Driver1
Loadable Device Driver2

[Synthohol]

Do you have a fiery print controller attached to the machine?

[Bix]

Ma a parte la stampa da PC, ora puoi usare la stampante come copiatrice?