Color problem on c4050i,Help!

[Noobies]

the image results are not good on the c4050i (c3350i),
at first the results are good, then a white line appears in the image,
and it happens on two machines that have just been installed,
has anyone ever installed the c4050i and got the same problem?

*sorry for bad english

[GIUBOSS]

both in print and in copy? What checks did you perform?

[GIUBOSS]

So you are a technician and have you installed as per the technical manual? Send us photos of the prints

[Bix]

Hi, I have a C4050i with the same problem. I think it's a defective UI but at the moment, being that the customer doesn't print much in color, it doesn't happen often.


I did a test pattern of all colors. I have discovered that the magenta imaging unit drops toner onto the laser glass. so when I print in color, a light white line comes out. With the PH Windows cleaner you can clean but it happens that after a few days of use, the problem reoccurs.

[jwai]

Hi, I have a C4050i with the same problem. I think it's a defective UI but at the moment, being that the customer doesn't print much in color, it doesn't happen often.


I did a test pattern of all colors. I have discovered that the magenta imaging unit drops toner onto the laser glass. so when I print in color, a light white line comes out. With the PH Windows cleaner you can clean but it happens that after a few days of use, the problem reoccurs.

So you report this issue to KM?

[Bix]

If you prove that you have updated the firmware and the MFP is new, you can pass it under warranty

[Phil B.]

So you report this issue to KM?

a competent tech would never go to KM with this simple problem.

LASER GLASS
check DEV unit and Image unit

still waiting on examples

OEM or crap 3rd party toner?

[tsbservice]

As far as I understood they're talking about new machines. KM uses IU in this model and obviously some of these IUs are dumping almost from the install.
I would claim it also.