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  1. #1
    Technician
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    C258 an internal error has occurred

    Hello friends, when I take print or copy it starts work but it gives this error after take 5-6 pages and after it resets job.
    Anybody help me please?
    YouTube

  2. #2
    Senior Tech 100+ Posts
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    Re: C258 an internal error has occurred

    Quote Originally Posted by edi1907 View Post
    Hello friends, when I take print or copy it starts work but it gives this error after take 5-6 pages and after it resets job.
    Anybody help me please?
    YouTube
    Does it give you a code for misfeed, jam, etc? Did you try turning it off, unplug the machine, wait 5 minutes, plug it in and turning it back on, to see if it gives any code

    Sent from my SM-G930V using Tapatalk

  3. #3
    Master Of The Obvious 10,000+ Posts
    C258 an internal error has occurred

    blackcat4866's Avatar
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    Re: C258 an internal error has occurred

    If I were to take a WAG I'd say that you probably have developer density issue with one of the colors.

    My suggestion is to go onto service mode and find out what error code is stored. Or hire someone who can. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
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    Re: C258 an internal error has occurred

    It doesn't give any code. Does it has toner force set like ricoh machines?

    MI 8 cihazımdan Tapatalk kullanılarak gönderildi

  5. #5
    Master Of The Obvious 10,000+ Posts
    C258 an internal error has occurred

    blackcat4866's Avatar
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    Re: C258 an internal error has occurred

    It doesn't display a code, but a code is stored in service mode. Please look.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C258 an internal error has occurred

    Like BC said, it's probably 255x error pending. There are modified bushings.
    Post your machine counter and consumables life.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  7. #7
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    Re: C258 an internal error has occurred

    Quote Originally Posted by tsbservice View Post
    Like BC said, it's probably 255x error pending. There are modified bushings.
    Post your machine counter and consumables life.
    The machine is so new, the counter is about 25.000. İ just changed black toner and used katun toner and this error has started after to use this toner but I bought original toner but I get this error still

    MI 8 cihazımdan Tapatalk kullanılarak gönderildi

  8. #8
    Certified Konica Expert 2,500+ Posts
    C258 an internal error has occurred

    Synthohol's Avatar
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    Re: C258 an internal error has occurred

    so ya get what ya pay for when using aftermarket supplies.
    sounds about right.

    thats not directed at you yourself, just my feelings on garbage toner..

    see how many halftone test pages you can print so it flushes out the piss toner and replenishes with the good stuff.
    it should stabilize eventually i hope.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  9. #9
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: C258 an internal error has occurred

    Hi, before replacing anything, I would try to locate the error code.


    I advise you to contact a local KM technology. In any case, you need to wait about 3 reboots before the C258 will return you an error code. You can also check these errors in the service menu in the Counter list.

  10. #10
    Service Manager 5,000+ Posts
    C258 an internal error has occurred

    copier tech's Avatar
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    Re: C258 an internal error has occurred

    Quote Originally Posted by edi1907 View Post
    The machine is so new, the counter is about 25.000. İ just changed black toner and used katun toner and this error has started after to use this toner but I bought original toner but I get this error still

    MI 8 cihazımdan Tapatalk kullanılarak gönderildi
    Non genuine toners cause this exact kind of issue.

    Even though you have taken out the Katun toner it has now been fed into the hopper & dev unit.

    As you have been advised multiple times enter CE mode & look what error it has logged.



    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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