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  1. #1
    Trusted Tech 50+ Posts Gina82's Avatar
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    Bizhub 368e smearing

    I have a bizhub 368e that creates a smear on the first copy only, after the first copy none of the other images have this issue only the very first copy of each job. If I run a job right after it won't happen, only when I let it sit idle for a few minutes and then try again. I've taken the laser unit out and cleaned it, I've checked the drums for wear on the drum but saw none and I have checked the transfer belt to see if there was any wear but I didn't see anything. Ideas?

    SKMBT_C35320021408540.pdf

  2. #2
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: Bizhub 368e smearing

    Hey, it could be simpler than expected (but expensive!). In fact, it is likely that you will have to replace it.

    458e image quality black stripe

    Your stain seems to come from the fuser. This for me is a known problem in the 8e series which, oddly enough, already at just 200-250k starts to have problems with strips coming from the fuser roller.

    If you turn it manually and you look at the surface of the fuser roller, you will notice some signs. If you leave it like this, toner build-up will increase and the streak will soon become more noticeable.

  3. #3
    Trusted Tech 50+ Posts Gina82's Avatar
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    Re: Bizhub 368e smearing

    Any idea why it only does it on the first copy and no other?

  4. #4
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: Bizhub 368e smearing

    Because it probably cleans itself after a cycle and remains dirty in the end. It may be that by increasing the fuser temperature, this problem disappears. Do you use all OEM?

  5. #5
    Trusted Tech 50+ Posts Gina82's Avatar
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    Re: Bizhub 368e smearing

    Yes, I use all OEM parts and it doesn't look like there are any dents or creases in the fusing unit. In fact, it actually just stopped, I went away for about an hour and gave it time to sit and re tried it and the copies look totally fine. It's driving me crazy, the parts seem fine but I know something is causing it and I don't want it to come back later

  6. #6
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Bizhub 368e smearing

    Give us total counter and parts life list to start with. Indeed it looks like fuser mark.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Master Of The Obvious 10,000+ Posts
    Bizhub 368e smearing

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    Re: Bizhub 368e smearing

    I think it looks like a mustache.

    Take a look at the primary transfer belt. If you get a puncture or wrinkle in the belt it will fill with toner while passing the primary transfer cleaner leaving you a "mustache" that appears approximately once every 4 pages.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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