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  1. #1
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    logical format problem - bizhub c454e


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    logical format problem - bizhub c454e

    I changed HDD on my c454e. Physically formatted new HDD (HDD is same size) and turned off machine. When i turn on there was a message "reset the encryption passphrase or format the hdd". I did encryption passphrase and restart. There was message again "reset the encryption passphrase or format the hdd". That is why I decided to format it logically. I start logical format and after 2 hour there is still 0%.
    Please help me, What I did wrong?

  2. #2
    Trusted Tech 50+ Posts
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    Re: logical format problem - bizhub c454e

    On my experience, just only take logical format with a new HDD.

  3. #3
    Service Manager 1,000+ Posts
    logical format problem - bizhub c454e


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    Re: logical format problem - bizhub c454e

    I have seen that before. Think I googled it and found the solution to get rid of message. If I remember correctly the google search brought me back to this forum where the procedure was. Perhaps google it or search this forum.

  4. #4
    Service Manager 2,500+ Posts
    logical format problem - bizhub c454e

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    Re: logical format problem - bizhub c454e

    boot up, enter admin mode and it will ask to format there on the screen. say yes.
    If you dont have a contributor badge, dont ask me for firmware or manuals.

  5. #5
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    logical format problem - bizhub c454e


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    Re: logical format problem - bizhub c454e

    Quote Originally Posted by Synthohol View Post
    boot up, enter admin mode and it will ask to format there on the screen. say yes.
    I did, I start logical format but there is still 0%.

  6. #6
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    logical format problem - bizhub c454e


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    Re: logical format problem - bizhub c454e

    Quote Originally Posted by copyman View Post
    I have seen that before. Think I googled it and found the solution to get rid of message. If I remember correctly the google search brought me back to this forum where the procedure was. Perhaps google it or search this forum.
    I tried, but nothing found

  7. #7
    Service Manager 2,500+ Posts
    logical format problem - bizhub c454e

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    Re: logical format problem - bizhub c454e

    Quote Originally Posted by levan View Post
    I tried, but nothing found
    Was this HDD new or used?

    Sound like a faulty HDD. Fit it into a USB caddy & do a scan in Windows.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  8. #8
    Service Manager 2,500+ Posts
    logical format problem - bizhub c454e

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    Re: logical format problem - bizhub c454e

    a colleague just ran into this, run a clear all data in initialization in svc mode, then it will format after a reboot.
    then movie data then restore address book if needed
    If you dont have a contributor badge, dont ask me for firmware or manuals.

  9. #9
    Field Service Technician 250+ Posts femaster's Avatar
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    Re: logical format problem - bizhub c454e

    Not sure if this will help you.

    Bulletin#11246.pdf

    Also came across this bit of information:

    Perform a physical format of the HDD.
    1. Call the Service Mode to the screen.
    2. Touch [State Confirmation] -> [Memory / HDD Adj.] -> [HDD Format].
    3. Touch [Physical Format].
    4. Press the Start key to start the physical format.
    5. It stops automatically when the physical format completed.
    IMPORTANT

    • If [HDD Encryption Setting] is not set to "ON," when the physical format is completed and the main power switch is turned OFF/ON, a message that prompts you to set an encrypting word is displayed.
    • If you perform [HDD Encryption Setting], after setting an encrypting word, perform the logical format.

    6. Touch [Logical Format].
    7. Press the Start key to start the logical format.
    8. It stops automatically when the logical format completed.
    9. Turn OFF the main power switch; and then turn it ON after waiting more than 10 seconds.
    Ricoh Service Tech for 7 year, now a Konica Minolta Service Tech for the last 6 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  10. #10
    Master Of The Obvious 10,000+ Posts
    logical format problem - bizhub c454e

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    Re: logical format problem - bizhub c454e

    The only thing that I can add is that there is a selection during the Encryption Password procedure that's not intuitive. I've had to repeat the procedure a couple times to figure out the correct choice. Sorry that I don't remember the exact wrong selection, but I've done it a couple times. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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