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Dislikes: Have a customer needing the Konica postscript tray calls. Not sure if models vary but it is for the 558e and the 4702P. KMBS support sent me the PCL PJL info but this is not what they need and support is taking too long to get back to me.
Have a customer needing the Konica postscript tray calls. Not sure if models vary but it is for the 558e and the 4702P. KMBS support sent me the PCL PJL info but this is not what they need and support is taking too long to get back to me.
Tray calls are pcl5 not postscript.
We know a thing or two because we've seen a thing or two.
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Question they asked was that they were using the postscript driver and need the tray calls. Let me follow up with the customer...Originally Posted by Synthohol
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As I didn't know what tray calls mean I Googled a bit:
https://communities.efi.com/s/questi...ed?language=es
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I don't reply to private messages from end users.
My guess is that your customer has a home-made application or maybe a DOS based application that outputs PostScript print data. Unfortunately their application doesn't know how to choose a paper tray or paper size.
I think your customer probably wants to prepend PJL page size or tray selection data. My recommendation is that you wait for Konica Minolta to figure this out for you.
My experience with something like this was a huge can of worms, taking over a month to resolve to anyone's satisfaction. I was completely surprised to be successful. My advice is to step back and let KM handle it.
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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