458E not cancel staple command not working

[Phil B.]

I have a 458E with a FS-533 finisher. The staple limit on that model is 50 sheets. When my customer puts a stack of originals in that have more than 50 sheets the machine will display a screen that has a "CANCEL STAPLE" button when the ADF feeds the 50th sheet. I'm assuming it should cancel the staple command and then just copy the stack without being stapled. That's what the customer wants as well. But the machine spits out exactly 50 and then staples them leaving the rest of the job undone. And, even when I just cancel the job, it does the same thing. I have updated firmware and dug through all the bulletins to no avail. I even called tech support but, so far, no help. They didn't have this model with this finisher configuration to test this problem.
Has anyone seen this or have an idea? Or, does anyone have one of these machines in this configuration so they could test and see if maybe this is software issue that needs to be addressed by the manufacturer.
Also, does anyone know a setting I could change that would at least hold off printing until the scanning is done. Right now it starts printing after only a few sheets are scanned. That would at least be a temporary fix until I found a better solution.
I know I could ask the customer to count their originals before putting them in but I'm not sure that will go over too well.

Just thought of this. Are they doing 2 staple on long or just trying to do corner staple?
You never mention *could have missed it* LEFor SEF?

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[emujo2]

I have a 50 sheet finisher..After 50 pages I get the cant staple message, and the process stops. I have no choice but to cancel stapling, however when I select this, I get the choice to finishe the job or cancel it. Regardless, of what I choose, nothing get stapled and the sheets above the 50 count get output on the stack of 50. This is normal operation...You would need a different finisher to staple over 50. The machine is saying "your job is over 50 pages and I can't staple this amount so I'm not going to staple any of them" What good would 50 stapled pages of a 55 page job be? E

[tsbservice]

My 360i will scan the 1st 50 sheets, then in the display "can't staple more than 50" I get a icon to cancel stapling and it brings the job log up to highlight and delete the current job.

Seems that they (KM) do some more work on newer models.
Looks reasonable, thanks for sharing.

[blackcat4866]

On another tack ... what happens when you select finishing face-up? Is it an option? I think the machine has to scan all the pages before printing the last page, then the next to last, etc., etc. During this process the machine should discover the page count before printing anything. =^..^=

[Bix]

What if you use the preview button first? This key allows you to get a preview of what has been scanned and how many sheets have passed. If they see that there are more than 50 they cancel the stapling.

[Synthohol]

the max limit is 50 so anything larger can use....

[emujo2]

Apologize, but I mis read the origianl post..I tested this on 2 different models with the same results (no internal finishers though). It seems that the results he/she is getting are not waht should be occuring. Wonder if this is limted to the internal finisher..E

[Synthohol]

The internal finisher has a 50 page staple max. So does the slim finisher.
There is a 100 sheet stapling finisher for that model and would be the fix-all for this scenario.

[cgw71]

Got word back from Konica Tech Support. They said that what it is doing is how it's designed to do. I'll have to live with that ......and so will the customer I guess. I think it's a bad design though. Every time the customer walks up to the machine with an original set of more than 50 pages their job will be stopped before it's all scanned and the first 50 pages will be stapled....no matter what you tell it to do. So the customer will have to count their sets before they copy or have to run them a second time without selecting stapling. I don't blame them for not liking that. To my thinking, the CANCEL STAPLE button on-screen should just cancel the staple command and then scan the rest of the sheets and then print the set out completely without stapling it. I know it's a small thing but I think it's wrong and it bugs me and it bugs the customer.

[srvctec]

So, how about a workaround since you can't redesign the operation of the machine. If your customer has what might be more than 50 originals, just have them scan them to a box, which will count the originals for them. If within 50, run them again as stapled copies, if not, don't staple. You could even make a one touch to that box called Original Count and then put in on the main screen or as a program.