Hi all.
I have a C3351 that when turned on shows jam 99-02 (control jam)
What does this mean please? as the manual is no help at all in troubleshooting other than "open/close the front door!"
99-02.jpg
Hi all.
I have a C3351 that when turned on shows jam 99-02 (control jam)
What does this mean please? as the manual is no help at all in troubleshooting other than "open/close the front door!"
99-02.jpg
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
This is really marvellous troubleshooting procedure by the KM engeenering squad
I would disconnect network cable and restart machine. If error clears seek for offending print job. As usual do FW thing, Initialize as last resort.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
Know that I would really hesitate to clear all data on working machine...but that one isn't, or?
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Hi, the manual is not very helpful. I remember two cases of jamming:
1. Fuser or transfer roller to be replaced. At about 135k/150k the manual recommends replacement.
2. Tray problem (but is 11-02 JAM). It happened to me that the paper track was constantly moving. The springs were blown and therefore caused jamming. Now Konica Minolta have replaced that part. See here: Springs tray bizhub C3351
These are just my jam cases that I have had now. Maybe these aren't the problems.
I dig it some more and found this:
Models: bizhub C3351, bizhub C3851, bizhub C3851FS
Description: FFFF
A paper jam remained at the paper path when the power is turned ON, door is opened/closed orthe machine awakes from the power save mode.
Check Paper Path and remove any paper or debris
Check actuators in the paper path
Upgrade to the latest FIRMWARE level
Replace MFPB
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
Well, good news you didn't have to go MFPB way. KM seriously should correct their manual.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
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