Biz C308 Admin and Service Password

[Zastawa]

Hello, I just got dropped into Biz C308 with unknown Admin and Service Passwords. Knowing Konicas, I am up the creek without a paddle...
Does any one know of a way the reset either password to foctory settings?

[tsbservice]

I think if you have MKM account, you can issue reset code through LMS and input it on the machine. There is procedure atleast cuz I haven't done it yet.

[Phil B.]

I think if you have MKM account, you can issue reset code through LMS and input it on the machine. There is procedure atleast cuz I haven't done it yet.

tsb...

isn't that info in the service manual?

[Zastawa]

I think if you have MKM account, you can issue reset code through LMS and input it on the machine. There is procedure atleast cuz I haven't done it yet.

Don't have a Konica account. Machine is located in a local Church. Looking for a charitable soul that can help.

[avecosat]

When you are in service mode then press stop + C will see a code for reset service password in infohub service license after that in service mode you can change the admin password .

[tsbservice]

tsb...

isn't that info in the service manual?

Not in this case Phil

[Phil B.]

Not in this case Phil

well seeing how that type info gets spread around, I can understand to a point why they would do it but.. kinda silly IMHO>

thanks for letting me know Brother!

[Zastawa]

Not in this case Phil

Can't get in to service mode....don't have the password, factory defult doesn't work.

[copier tech]

Can't get in to service mode....don't have the password, factory defult doesn't work.

Your only option is to call Konica to get a rest code.

Or if you know the previous owner/copier company who maintained the machine contact them.

[Zastawa]

Thank you. I was afraid of that. Are the reset codes machine specific?