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  1. #1
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    Cant Access Web Connection on IPV4 Bizhub C280


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    Cant Access Web Connection on IPV4 Bizhub C280

    Hi guys, recently facing a weird problem

    The C280 can be ping via IPv4, however I cant access the web connection but can access it with IPv6
    and the machine also cant print with the usual IPv4 port, but IPv6 can.

    Furthermore it seems like taking a bit of time to receive print data, which usually the data blue light will lid after I press the print, but not the case for this particular one. the blue light going to take few minute to light up.

    Is weird.

  2. #2
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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    Quote Originally Posted by cayyell View Post
    Hi guys, recently facing a weird problem

    The C280 can be ping via IPv4, however I cant access the web connection but can access it with IPv6
    and the machine also cant print with the usual IPv4 port, but IPv6 can.

    Furthermore it seems like taking a bit of time to receive print data, which usually the data blue light will lid after I press the print, but not the case for this particular one. the blue light going to take few minute to light up.

    Is weird.
    Have you tried doing a network interface reset through service mode?Cant Access Web Connection on IPV4 Bizhub C280

    Sent from my SM-N950U1 using Tapatalk
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  3. #3
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    Cant Access Web Connection on IPV4 Bizhub C280


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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    Agree with above.

    Also make sure its not there network before doing anything to the machine,
    plug your laptop into the machine and see if you have the same issue first.

  4. #4
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    Cant Access Web Connection on IPV4 Bizhub C280


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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    Quote Originally Posted by qbert69 View Post
    Have you tried doing a network interface reset through service mode?Cant Access Web Connection on IPV4 Bizhub C280

    Sent from my SM-N950U1 using Tapatalk
    Well because the location is quite remote, i was afraid that didn't work well so wanted to prepare myself whats next if the reset didn't work.

    Sorry I didn't mention it in the post

  5. #5
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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    Quote Originally Posted by cayyell View Post
    Well because the location is quite remote, i was afraid that didn't work well so wanted to prepare myself whats next if the reset didn't work.

    Sorry I didn't mention it in the post
    Network reset in service mode is done physically standing in front of the machine!!!Cant Access Web Connection on IPV4 Bizhub C280

    Sent from my SM-N950U1 using Tapatalk
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  6. #6
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    Quote Originally Posted by qbert69 View Post
    Network reset in service mode is done physically standing in front of the machine!!!Cant Access Web Connection on IPV4 Bizhub C280

    Sent from my SM-N950U1 using Tapatalk
    That's right but if you have access to PSWC ie via TeamViewer you can reset network settings to the factory default status.
    In the administrator mode, select [Maintenance] - [Reset] - [Network Setting Clear], then click [Clear].
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  7. #7
    Service Manager 1,000+ Posts
    Cant Access Web Connection on IPV4 Bizhub C280


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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    Quote Originally Posted by tsbservice View Post
    That's right but if you have access to PSWC ie via TeamViewer you can reset network settings to the factory default status.
    In the administrator mode, select [Maintenance] - [Reset] - [Network Setting Clear], then click [Clear].
    That seems dangerous :P

  8. #8
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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    may be a browser security issue..Try running IE in compatibility mode, or try a different browser. E

  9. #9
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    Cant Access Web Connection on IPV4 Bizhub C280


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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    Quote Originally Posted by Synaux View Post
    That seems dangerous :P
    Nope is not, is a disaster

    Quote Originally Posted by emujo2 View Post
    may be a browser security issue..Try running IE in compatibility mode, or try a different browser. E
    Tried chrome, firefox, and of course IE compatibility view.

    PS: and I am not trying to fix it remotely, just wondering what else I can bring over to site if the network reset doesn't work.

  10. #10
    Service Manager 1,000+ Posts femaster's Avatar
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    Re: Cant Access Web Connection on IPV4 Bizhub C280

    Any idea if somebody at the clients office had been messing around in the web interface recently? Perhaps modifying the address book or something? I know it's possible to disable IPV6 connectivity from the Admin section of the web interface, but I can't recall if it is also possible to disable IPV4. If it is possible, perhaps someone has simply disabled it (accidentally?)
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
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