Hi,
Customer called and said the 3 "hard" keys under touch screen are not working. One of these is the Fax/Scan button which they use all the time.
They ordered a new machine from me but it won't be delivered for a few weeks. Is there a work around for them to scan without using that button, just until new machine arrives? I don't have a C224 in shop to look at, only have "E" versions.
Any ideas appreciated.
Thanks
disassemble the keyboard and exchange the key you need with one that they don't use, on the electronic board or use a contact spray
What's the problem? Scan/Fax soft key disappeared also from touch panel
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
C224 so it slides to the side to reveal the keypad?
Whatever
As I mentioned it's the 3 keys under touch screen, nothing to do with the keys when sliding panel over.
I looked in user manual and see there is a screen with fax scan selection. Thought there was but took the customers word when they said there was none!
It's not really complicated. Tell them to press the MENU button (#2 in the image below), then if things are set up correctly, there should be a button for Copy, Scan/Fax, Userbox, etc. on the touch screen. If not, it can be programmed by looking at the attached PDF, but they will need access to the ADMIN area of the copier in order to do it.
C754_MEN691A.png
A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
Set HDD to set in system 2.Originally Posted by tsbservice
What's the problem? Scan/Fax soft key disappeared also from touch panel
Thanks: 
Likes: 
Dislikes: 
Reply With Quote
Bookmarks