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  1. #1
    Senior Tech 250+ Posts
    Konica Minolta C224e Error Code C-2650

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    Konica Minolta C224e Error Code C-2650

    Konica Minolta C224e getting Error Code C-2650.

    When we reset/clear error in service mode (Initialization). Machine reboots and working fine.

    And once switch off and on back the same error appears again.

    Please advise.

    Thanks

  2. #2
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: Konica Minolta C224e Error Code C-2650

    Trouble type Main backup media access error
    Trouble code C2650
    Rank C
    Detection timing • The re-written data, which has been read out, checked and founded as error, is read out again and found as
    error.
    • The error was found when reading out the counter value.
    • MFP detects that the SSD board is not mounted.
    Trouble isolation -
    Relevant electrical parts • SSD board (SSDB)
    • MFP board (MFPB)
    • Printer control board (PRCB)
    (2) Procedure
    Step Action Control signal Location of electrical components
    1 Check the connector from SSDB to MFPB for proper
    connection and correct as necessary. - -
    bizhub C364e/C284e/C224e K TROUBLESHOOTING > 3. TROUBLE CODE
    K-70
    Step Action Control signal Location of electrical components
    2 Check the harness from MFPB to PRCB for proper
    connection and correct as necessary. - -
    3 Replace MFPB - -
    4
    Replace PRCB
    - -
    1. When the finisher or job separator has been
    installed, remove it once.
    2. Check that the trouble code “C4802” appears and
    then display service mode.
    3. Call the Enhanced Security to the screen.
    4. Touch [Engine Data Backup].
    5. Touch [Engine Data Reflect Mode], and press the
    Start key.
    6. Select [Yes], and press the Start key again.
    7. Check that the result “OK” appears.
    8. Turn OFF the main power switch and turn it ON
    again more than 10 seconds after.
    9. Update the PRCB firmware.
    10. Make the specified readjustments.
    5 If the above actions do not solve the problem, contact

  3. #3
    Service Manager 1,000+ Posts
    Konica Minolta C224e Error Code C-2650


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    Re: Konica Minolta C224e Error Code C-2650

    Remove the SSD and reseat. Push SSD in tight while tightening screw

  4. #4
    Senior Tech 250+ Posts
    Konica Minolta C224e Error Code C-2650

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    Re: Konica Minolta C224e Error Code C-2650

    Quote Originally Posted by copyman View Post
    Remove the SSD and reseat. Push SSD in tight while tightening screw
    I couldn't find the SSD.

    Please find the attached photo.

    Thanks
    Attached Images Attached Images

  5. #5
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: Konica Minolta C224e Error Code C-2650

    I don't seem to see it.ssdb1.jpg

    ssdb2.jpg

  6. #6
    Service Manager 1,000+ Posts
    Konica Minolta C224e Error Code C-2650


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    Re: Konica Minolta C224e Error Code C-2650

    SSD is behind the HDD on that model. It would never boot up if missing!

  7. #7
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Konica Minolta C224e Error Code C-2650

    Guess they make them different...
    Never seen this layout?
    Whatever

  8. #8
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C224e Error Code C-2650

    SSDB is behind HDD on non e-series and over the memory sticks on e-series. This machine should be non-e, is my guess.

    @mearmi, if machine is C224 there is FW ver. GA8-K5 that amongst other improvements has this:
    - The troublecode C-2650 may occur after starting the MFP by turning a main power switch off/on or returning from powersave mode.
    Last edited by tsbservice; 03-05-2020 at 05:12 PM. Reason: add info
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  9. #9
    Senior Tech 250+ Posts
    Konica Minolta C224e Error Code C-2650

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    Re: Konica Minolta C224e Error Code C-2650

    Quote Originally Posted by tsbservice View Post
    SSDB is behind HDD on non e-series and over the memory sticks on e-series. This machine should be non-e, is my guess.

    @mearmi, if machine is C224 there is FW ver. GA8-K5 that amongst other improvements has this:
    - The troublecode C-2650 may occur after starting the MFP by turning a main power switch off/on or returning from powersave mode.
    It is e version. Returning from power save mode it is working fine.

  10. #10
    Field Service Technician 250+ Posts femaster's Avatar
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    Re: Konica Minolta C224e Error Code C-2650

    Quote Originally Posted by mearmi View Post
    It is e version. Returning from power save mode it is working fine.
    If you are 100% certain it's an e model, then someone has done something to modify this copier.

    SSD board location / removal taken from C224e service manual:
    C224e.jpg

    SSD board location / removal taken from C224 service manual:
    C224.jpg
    No matter if you believe this to be a C224e model or not, that board belongs to a C224, there is no way around that. SSD is behind the HDD. Oh, and in your picture, the HDD is disconnected, had you already looked behind it?
    Ricoh Service Tech for 7 year, now a Konica Minolta Service Tech for the last 6 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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