Bizhub c224E not putting anything to paper

[Ilsu]

Hello

I am new in this forum and I have a problem. I purchased used Konica Minolta Bizhub c224e machine and it doesn't put anything to paper. It starts copying/printing and I can see jobs in the list. But it doesn' produce any prints. The machine was "factory reset" which means HDD was erased and after power up I was asked to format hdd which I did.

I contacted Konica Minolta in Finland and the answer was that I have to ask service technician for a visit because it may be that "basic settings" are also erased. I paid a lot for this machine and service technician visit will be really expensive. Is there anything I can do myself?

Regards

Ilkka from Finland.

[srvctec]

Hello

I am new in this forum and I have a problem. I purchased used Konica Minolta Bizhub c224e machine and it doesn't put anything to paper. It starts copying/printing and I can see jobs in the list. But it doesn' produce any prints. The machine was "factory reset" which means HDD was erased and after power up I was asked to format hdd which I did.

I contacted Konica Minolta in Finland and the answer was that I have to ask service technician for a visit because it may be that "basic settings" are also erased. I paid a lot for this machine and service technician visit will be really expensive. Is there anything I can do myself?

Regards

Ilkka from Finland.

Since you didn't say, does paper come out of the machine but it's just blank or do you mean that isn't even happening?

[Ilsu]

It doesn't do anything. It doesn't start to print.

[allan]

What is the meter reading?

Could be end of life for one of the parts.

[srvctec]

First, delete all the print jobs at the machine if there are any.

Then, press menu, utility, user settings, printer settings, print reports and try and print any of those. Might try the configuration page first and then the demo page. If those don't print, I'm betting consumables are past life and not allowing prints, which can be checked by pressing menu, utility, check consumable life.

[Ilsu]

Just got the estimate about the costs. Only trip to my location would cost around 360$ plus time on site is 160$/hour.

[Bix]

Have you tried an internal print? What appears in the job list? For that amount of the quote you could think of an inclusive rental of a new MFPrinter

[Ilsu]

IMG_20200306_174507.jpgHow can I test internal print? You mean somekind of test page?

I answer to myself: I tried to print a list of consumables. They are in the print queue and sound of the machine gets louder but still no paper coming out.

[Takhnamishvili]

Hello

I am new in this forum and I have a problem. I purchased used Konica Minolta Bizhub c224e machine and it doesn't put anything to paper. It starts copying/printing and I can see jobs in the list. But it doesn' produce any prints. The machine was "factory reset" which means HDD was erased and after power up I was asked to format hdd which I did.

I contacted Konica Minolta in Finland and the answer was that I have to ask service technician for a visit because it may be that "basic settings" are also erased. I paid a lot for this machine and service technician visit will be really expensive. Is there anything I can do myself?

Regards

Ilkka from Finland.

Try to format HDD from service mode, Factory Reset does not mean that HDD was formatted. I had such problem many times, MFP receives job, light starts blinking (on the bottom of the panel) and then immediately stops, so you need to format HDD, there are two types, physical format and logical format, you can do both of them, but then you will need to install movie data. MFP will work without movie data too but there will be warning message "No animation guide available...". Try to format HDD

[Bix]

Exact! You press Utilities - Printer settings - print report