Bizhub 4050 email jam notification?

[Toxic]

In my case MFP show jam code on machine display but not send report which code is.
Same thing with service call code,today i received just info to prepare for phonecall from customer

Printer Name: KONICA MINOLTA bizhub 4050 Serial Number: A6VF0210xxxx Error Message: "Service Call"

Time: 2020/03/19 11:53:22

[allan]

Wonder if KM made there own A4 based machines if they would be any good.

These Lexmark machines with there ever failing IU's and crap KM OEM toner cost a lot to keep.

Then there is Kyo that just runs over the competition with there far superior A4 machines.

[tsbservice]

That would be switch 11 bit 7 on real KM machines. That would display the J-XXXX code on the screen.

Is that available on a 4050? Even then would it add that info on the email body?

Most reported jams are from the DF's when customers do silly things. Email jam reports are a bit much.

On 4050 I believe it will always display jam code. On newer models like bizhub C224e ie it's under System 2 --> Jam code display --> Display/Do Not Display

[Jumping Jack Flash]

In my case MFP show jam code on machine display but not send report which code is.
Same thing with service call code,today i received just info to prepare for phonecall from customer

KM BH4050 configured in CSRC as Email2 sends jam codes, so it should also send them in email notifications.
BH4050 Jam code 10-01 66-01.jpgBH4050 Jam code 66-01.jpg
I know that you can set the number of consecutive jams after which the device will send notification of the jam,
so with the code should not have a problem.
The topic is interesting, I will try to check it carefully.

[allan]

Its an easy firmware fix i guess.
Need to escalate the problem thru the right channels to see if they will fix this.

[Jumping Jack Flash]

Its an easy firmware fix i guess.
Need to escalate the problem thru the right channels to see if they will fix this.

Hi
I found two devices with different firmware.
The machine in firmware version 4050_Ver10 sends erroneous
data, but everything works with copying, scanning and printing.
Many times it turned out that the firmware is to blame.
BH4050 FW NG.jpgBH4050 FW OK.jpg

[tsbservice]

I do setup our office C250i to send email notifications and upon making a jam( don't blame me usually I remove paper jams :. ) this is what I received:
Misfeed detected.
Nice work KM. Totally useless that way, have to agree.

I have to correct myself. Today machine C250i sends me email for paper jam PLUS jam code: Error : Misfeed detected. 11-02
As I made my tests before I opened front door during copying to stop paper inside. Obviously that way machine didn't actually write jam code(even in jam history in service mode).